Front Desk Agent

  • Published date: November 19, 2019
  • Category: Administrative & Office
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Pelings Kenya Limited

Job Description

General Purpose


To greet guests and allocate rooms according to laid-down procedures.


Represent the establishment in a professional Business Manner.







    • To greet the customer and identify his/her specific reservation.


    • To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.


    • To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.


    • To issue the key and liaise or alert the porter so that the guest’s luggage is taken to his room and the key issued.


    • To update occupancy list, giving copies to relevant staff.


    • To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.


    • To complete shift handover book with all necessary information to ensure smooth transitions between shifts.






    • To answer all incoming calls politely and take messages or direct the call accordingly



Guest Relations



    • To assist all in-house guests with locating hotel facilities


    • To answer any questions that the guests may have


    • To deal with all guests complaints quickly, politely and promptly



Meeting rooms



    • To ensure a prompt, courteous response and follow up to all enquiries.


    • To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten.


    • To liaise or ensure liaison with the client a few days before the meeting to confirm exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads.


    • To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure tables are set.


    • To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint.


    • To ensure that the accounts department receives accurate information to enable it to correctly bill the client.


    • To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place.


    • To give feedback on guest letters and comments.


    • To assist all guests with use of office machines and equipment as required.


    • To ensure that all services utilized are correctly billed in the system


    • Perform other tasks as necessary in order to achieve the operational and financial goals of the organization






    • Diploma in Front Office Management or other related field preferred



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