Front Office Executive Job Corporate Staffing

  • Published date: July 8, 2020
  • Category: Administrative & Office
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Title: Front Office Executive,


Industry: Healthcare,


Location: Nairobi,


Gross Salary: 35k-40k,


Our Client is a well established inpatient and outpatient private healthcare facility. They seek to hire an experienced and highly efficient front office executive who will receive,register and guide patients/clients on the requirements while ensuring a smooth flow of both internal and external communication.


Responsibilities



  • Receiving and welcoming patients and ensuring an effective and efficient front office service is provided to patients and any other visitors to the facility

  • Answer queries pertaining hospital operations by following strict confidentiality protocols.

  • Register patients, book appointments, manage enquiries and provide information on services.

  • Advise patients of relevant charges for relevant medical services, waiting period and show the direction to the next station that the client would wish to be served

  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

  • Maintaining an up to date cashbook and ensure management of patient accounts and billing.

  • Arrange for appropriate emergency services by calling relevant medical staff.

  • Perform clerical duties such as typing and proofreading important documents, filing, photocopying, etc.

  • Update appointment calendars and schedule meetings/appointments.

  • Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of the front desk and surrounding areas

  • Handle queries, complaints. Keep records of client interactions and follow-ups

  • Prepare reports, invoices, and receipts. Collect payments

  • Maintain Inventory, track office supplies and order replacements

  • Deal with all general enquiries, explain procedures and make follow-up appointments.

  • Handle logistics. Track incoming and outgoing repairs and orders

  • Any other duties S/he will be assigned to.


Qualifications



  • A Diploma, preferably in Customer Service and Front Office Management, Secretarial or related field

  • At least two years’ experience working in a hospital set up.

  • Must be 27 years and above

  • Must be comfortable working in both day or night shifts.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Excellent communication skills; both verbal and written.

  • Must be customer-oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life

  • Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook

  • Must be very friendly and able to work under pressure.

  • Must be a fast learner.


Click here to Apply

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