Gap Recruitment Shop Assistant Job-Customer Service 2022

  • Published date: May 25, 2022
  • Category: Management & Business Development
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Shop Assistant Job, Current Customer Service Kenyan Jobs, 


Job Title: Shop Assistant/Customer Service


Reporting to: Branch Supervisor


Industry: Retail


Location: Nairobi


Number of Positions (3 Positions)


Net Salary: 15,000 – 18,000


 Job brief: We are looking to hire a hard-working, customer-oriented shop assistant to ensure the smooth running of in-store retail operations. As a shop assistant your responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging window displays accordingly, and processing customer refunds. You should also be able to identify customers’ needs and recommend suitable shop items that best satisfy their needs.


Roles & Responsibilities



  • Receiving customers in the shop, welcoming them and assisting them in their shopping with pleasant welcoming engagement.

  • Receiving customer orders from institutions and ensuring their timely fulfillment.

  • Ensuring all transactions are posted and posting customer transactions in the company’s POS, providing customers with change and receipts and balancing the till at End of Day (EOD).

  • Ensuring forecasted customer orders are factored in the procurement plan for the next day.

  • Grow sales through demand creation by constant customer engagement.

  • Assessing any product shortages arising in the course of the day and coordinating with respective colleagues to ensure product availability.

  • Receiving and processing remote retail customer orders on the different channels; phone, WhatsApp, social media, website, etc.

  • After delivery to customer, next day calling the customer and obtaining feedback, reporting to management and with management, taking corrective action where required.

  • Respond to all enquiries on social media, endeavoring to respond to all enquiries in less than an hour.

  • Engaging on company’s social media pages to grow our footprint, increasing followers and likes, and ultimately, customer transactions.

  • Monitor company’s social media presence.

  • Ensuring all products in shop are of the Company’s set quality standard.

  • Ensuring proper and attractive display of products.

  • Inspecting and ensuring all goods dispatched to customers meet the company’s established quality standards.

  • Ensuring entire premises including customer service desk, shop floor and product display is clean.

  • Liaising with the back office to respond to customer enquiries for institution customers.

  • Updating the remote retail customer sales tracker.

  • Updating the daily OB, providing management with a top view of the day’s activities.

  • Completing all required reports to provide management with information.

  • Participating in stock takes as tasked.


 Desired Skills and Qualifications



  • Certificate/Diploma/Degree in Customer Service/Sales/Marketing etc.

  • Proven experience in sales or customer service role

  • Proven track record of successfully meeting set objectives & expectations

  • Good knowledge of relevant computer programs and telephone systems

  • Ability to learn about products and describe/explain them to customers

  • Good knowledge of English both spoken & written

  • Excellent communication and interpersonal skills

  • Cool-tempered and able to handle rejection


 How to Apply


Apply directly through Our Career Page or Email your CV to jobs@gaprecruitment.co.ke


N.B. If you’re emailing us directly, remember to insert “Supermarket Attendants/Customer Service.” in the email subject line, for consideration latest by Monday 30th May 2022.


 

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Director – Corporate Services - KNCHR
    Jobs in Kenya

    Job Description/Requirements KNCHR does NOT have recruitment agents and does NOT charge a fee at any stage of its recruitment process. Report any incident of extortion to KNCHR or to the Police   The Kenya National Commission on Human Rights (KN...

    May 25, 2022

    Ksh Not mentioned


    Apply Now

  • Braeburn Schools Kitchen Assistant Job-Kisumu 2022
    Jobs in Kenya

    Kitchen Assistant Job,  Other Professions,  Kitchen Assistant/Cleaner (Maternity Cover) Apply before: 10th June 2022 Start date: 31st August 2022 How to Apply Please email applications to bkisapplications@braeburn.ac.ke  

    May 25, 2022

    Ksh Not mentioned


    Apply Now

  • Lipa Later Business Analyst (Collections & Credit) Job in Kenya 2022
    Jobs in Kenya

    Lipa Later We are hiring a Business Analyst (Collections & Credit) Company Information: Lipa Later is a buy now, pay later platform that allows consumers to shop and pay for items in monthly installments. Lipa Later is a Pan-African organization ...

    May 25, 2022

    Ksh Not mentioned


    Apply Now