Job Description

Job Vacancy: Gas Smart Meter Engineer

Overall Objective: Monitor the performance, reliability, and customer experience of our meter fleet in East Africa and work with firmware, hardware, and meter preparation teams to continually improve our meters

Responsibilities

• Analyse data and provide insights into meter performance and reliability.


• Recommend improvements in meter software and hardware design.


• Establish and manage process to capture customer and staff feedback on meter performance and communicate feedback to hardware and firmware teams.


• Establish and manage process to capture, prioritise and coordinate continuous meter improvement actions.


• Oversee the introduction of new firmware and hardware versions into the Kenya and Tanzania markets including hardware and firmware testing, capturing customer feedback, and training colleagues on preparation and deployment of new meters.


• Investigate technical issues, potential tampering incidents, and customer experience issues and recommend resolutions.


• Identify, analyse, and mitigate failures using techniques such as fault tree analysis (FTA), failure mode and effect analysis (FMEA), hazard analysis, and need for design change


• Analyse daily meter fleet performance and report issues.


• Maintain our KPIs dashboards for fleet performance and device reliability


• Design and execute reliability experiments in field conditions in Kenya

Qualifications:

• Understanding of techniques to improve reliability including predictive modelling, root cause analysis, mean time to failure (MTTF), corrective and preventive action (CAPA)


• Understanding of IoT technologies and protocols including AWS IoT core


• Experience with product qualification and failure analysis


• Ability to lead ad-hoc cross functional teams


• Enthusiasm to continuously improve skills and learn innovative technologies


• Ability to work under pressure to meet deadlines


• Attention to detail


• Ability to analyze data using Excel and ideally Python


• Fluent in English and Kiswahili


• Female candidates are specially encouraged to apply


• 1-3 Years’ experience in a similar role


• Diploma/Bachelor in Electromechanical, Mechanical, Electrical Engineering or any related course.

How to Apply

Send CV to recruitment@sheerlogicltd.com by 1st March 2022.

Clearly indicate the job title “Gas Smart Meter Engineer”

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