Job Description

General Manager Job Vacancy in the Kenyan Healthy Living Sector 2019 

Career Employment General Manager Nairobi Kenya July 2019 

Our client in the Healthy Living sector is seeking to recruit a General Manager.

Role Objective: The General Manager is responsible for managing all aspects of the hotel to ensure an efficient smooth and profitable operation.

Responsibilities

• Recruit, select, trains and manages employees to deliver superior services and quality products that will lead to maximizing revenue and profitability goals


• Create and maintain customer-driven operations by empowering hotel staff to excel in superior customer care


• Develop, recommend, implement, and manage the hotel’s annual budget and long-term business plan


• Achieve budgeted sales and maximum profitability


• Create new programs in response to market conditions and revenue opportunities


• Protects the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions


• Properly administers policies and procedures for protecting the safety of guests and employees


• Audit daily reports and process monthly paperwork


• Ensure regular assessment and review of all hotel personnel by appropriate management of staff


• Coordinate internal training and development programs


• Maintains a high personal visibility throughout the property and throughout the community


• Maintain a high level of skill and industry knowledge through continuous education by attending quarterly or annual meetings when necessary


• Manage the inventory of for sale items


• Order supplies and equipment as needed and in accordance with company procedures


• Maintain the hotel property, both inside and outside, to the highest standards of cleanliness including inspecting guest’s rooms, public access areas and outside grounds


• Know and lead the property’s emergency procedures and all safety and security processes


• Monitor results of all guest service comment sources. Take appropriate corrective actions and respond in a timely manner


• Maintain guest satisfaction by answering patrons’ complaints and resolving problems to guest specifications


• Handle and resolve employee issues


• Other duties as assigned

Qualifications

• Bachelor’s degree in Hotel / Restaurant Management or related field


• An Master in Business Administration (MBA) will be an added advantage


• Minimum of 5 years supervisory experience with demonstrated leadership success in the hotel industry


• Strong leadership skills and a professional image


• Strong interpersonal, written and verbal communication skills


• Excellent decision-making ability and analytical skills


• Knowledge of a variety of computer software applications


• Ability to work in a flexible schedule, including weekends and holidays


• Ability to sit, stand or walk for long periods of time.

Key Competencies

• Mature and uphold ethical values with integrity


• Reliable, proactive and detail oriented


• Must have a professional approach in all duties


• Able to maintain confidentiality

If you meet the above requirements, send your cover letter and detailed curriculum vitae with 3 referees giving current and expected salary to recruit@fivetalentsafrica.com by 31st July, 2019 .

Clearly indicate the position title on the subject line.

Only shortlisted candidates will be contacted.

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