Job Details

• Understand the technologies in use at the company and provide recommendations on measures to be taken to increase operational efficiencies.


• Develop dashboards to monitor performance metrics and parameters; measure and resource use and allocation across the company.


• Install and configure computer hardware operating systems and applications.


• Monitor and maintain computer systems and networks to ensure optimal performance.


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.


• Service Request, Incident and Problem Management


• Implement centralized device management through an ITSM tool


• Vendor management for IT hardware and software


• Train staff on the use of computer systems and applications and other technological solutions in use or for future use at the company.


• Monitor changes or advancements in technology and offer recommendations on how the company can adopt new technologies to competitive advantages in the sectors in which it works.


• support the roll-out of new applications


• set up new users' accounts and profiles and deal with password issues


• Carry out user management throughout the user lifecycle


• Deliver across the entire Web/App lifecycle starting from conception, design, build, deployment, test and release to app stores and support


• Provide technological support to the web design and development teams.


• Design, develop and implement IT policies.


• Any other task assigned to you by management.

Requirements

Academic Qualifications

• Bachelor degree in IT, Computer Science or a similar relevant field


• Knowledge of programing languages such as Python and scripting languages such as Java Script and HTML

Relevant Experience

• Three (3) years experience in maintaining IT systems in a challenging work environment experience in a related field.


• Proven experience in ERP administration (Zoho would be an added advantage)


• Demonstrable experience in the use of analytics engines to develop dashboards to draw insights


• Experience in the use of ITSM tools to manage technology assets. Certification in ITIL or COBIT would be an added advantage