Guest Relations Internship at JAVA Kenya 2019

  • Published date: September 16, 2019
  • Category: Internet
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Guest Relations Internship at JAVA Kenya 2019

To support the Guest Relations/Operations Team in the daily operation of enhancing the guest’s experience.


  • Promptly address guests’ requests,

  • Actively listen to and resolve complaints promptly,

  • Data entry and analytics,

  • Possess detailed information about the restaurant/brands as well as the competition,

  • Regular branch visits to appraise oneself with the branch operations,

  • Immediate reporting of food safety incidences/cases and accurate data capture,

  • Brief and keep the Operations manager/Guest Relations Executive informed of everything that requires his/her extra attention in regards to guest feedback,

  • Help conduct regular and extensive market research,

  • Provide information about facilities, programs, offers and other services offered by the company when requested by the customer,

  • Any other duty assigned.



  • Familiarity and interest in the industry’s latest trends,

  • Proficiency in English and Kiswahili,

  • Excellent problem resolution skills along with outstanding communication and active listening skills,

  • Highly responsible and reliable with a professional presentation,

  • BS degree in hospitality management, public relations/communication, business administration or related field

  • Working experience in hospitality (added advantage)


  • Must be a team player.

  • Ability to work under pressure.

  • Flexible and adaptable

  • Professionalism

  • Organized

  • People skills


  • Ensure guest queries and requests are resolved promptly

  • Guest relationship management

  • Ensure there are high and prompt engagement levels on our social media platforms

  • Ensure guests receive accurate information/feedback based on their queries


How to Apply

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