Job Description

Guest Relations Internship at JAVA Kenya 2019

To support the Guest Relations/Operations Team in the daily operation of enhancing the guest’s experience.

Responsibilities

• Promptly address guests’ requests,


• Actively listen to and resolve complaints promptly,


• Data entry and analytics,


• Possess detailed information about the restaurant/brands as well as the competition,


• Regular branch visits to appraise oneself with the branch operations,


• Immediate reporting of food safety incidences/cases and accurate data capture,


• Brief and keep the Operations manager/Guest Relations Executive informed of everything that requires his/her extra attention in regards to guest feedback,


• Help conduct regular and extensive market research,


• Provide information about facilities, programs, offers and other services offered by the company when requested by the customer,


• Any other duty assigned.

Qualifications

Required

• Familiarity and interest in the industry’s latest trends,


• Proficiency in English and Kiswahili,


• Excellent problem resolution skills along with outstanding communication and active listening skills,


• Highly responsible and reliable with a professional presentation,


• BS degree in hospitality management, public relations/communication, business administration or related field


• Working experience in hospitality (added advantage)

Skills

• Must be a team player.


• Ability to work under pressure.


• Flexible and adaptable


• Professionalism


• Organized


• People skills

Abilities

• Ensure guest queries and requests are resolved promptly


• Guest relationship management


• Ensure there are high and prompt engagement levels on our social media platforms


• Ensure guests receive accurate information/feedback based on their queries

How to Apply

Click Here To Apply

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