Guest Relations Internship at JAVA Kenya 2019
- Published date: September 16, 2019
- Category: Internet
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Guest Relations Internship at JAVA Kenya 2019
To support the Guest Relations/Operations Team in the daily operation of enhancing the guest’s experience.
Responsibilities
- Promptly address guests’ requests,
- Actively listen to and resolve complaints promptly,
- Data entry and analytics,
- Possess detailed information about the restaurant/brands as well as the competition,
- Regular branch visits to appraise oneself with the branch operations,
- Immediate reporting of food safety incidences/cases and accurate data capture,
- Brief and keep the Operations manager/Guest Relations Executive informed of everything that requires his/her extra attention in regards to guest feedback,
- Help conduct regular and extensive market research,
- Provide information about facilities, programs, offers and other services offered by the company when requested by the customer,
- Any other duty assigned.
Qualifications
Required
- Familiarity and interest in the industry’s latest trends,
- Proficiency in English and Kiswahili,
- Excellent problem resolution skills along with outstanding communication and active listening skills,
- Highly responsible and reliable with a professional presentation,
- BS degree in hospitality management, public relations/communication, business administration or related field
- Working experience in hospitality (added advantage)
Skills
- Must be a team player.
- Ability to work under pressure.
- Flexible and adaptable
- Professionalism
- Organized
- People skills
Abilities
- Ensure guest queries and requests are resolved promptly
- Guest relationship management
- Ensure there are high and prompt engagement levels on our social media platforms
- Ensure guests receive accurate information/feedback based on their queries
How to Apply
Related jobs
-
Leadership Internship Program - Technology Management at UnileverJobs in Kenya
Who are we? Our purpose is to make sustainable living commonplace. It’s why we come to work. It’s why we’re in business. It’s how we inspire exceptional performance. Our products are available in over 190 countries and 2.5 bil...
-
E-Commerce Jobs in Kenya 2021Jobs in Kenya
Our client in the E-Commerce space based in Nairobi, Kenya is currently hiring for: 1. CRM / Customer Service Supervisor Handle a team of 7-8 customer support executives Proven track-record in selecting, monitoring, training & coaching customer s...
-
Graduate Trainee Jobs in Nairobi, Kenya – PWC (Assurance)Jobs in Kenya
At PwC, the purpose is to build trust in society and solve important problems. We’re a network of firms in 158 countries with more than 208,000 people who are committed to delivering quality in Assurance, Tax and Advisory services. In Africa, w...
Download Android App
