Gujarati and English Languages Speaking Call Center Agents Jobs in Nairobi 2021

  • Published date: August 25, 2021
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

 

Job Vacancies: Gujarati and English Languages Speaking Call Center Agents


Location: Nairobi


Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Gujarati and English languages speaking call center agents.


Duties and Responsibilities



  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

  • Make well balanced decisions and personally driven to be an effective advocate for our community.

  • Investigate and resolve issues that are reported on client platform such as requests for account support.

  • Respond to user inquiries with high quality, speed, empathy and accuracy.

  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

  • Identify inefficiencies in workflows and suggest solutions.

  • Recognize trends and patterns,and escalate issues outside the company policy to the global team.


Qualifications and Experience



  • Between 20-30 years.

  • Must be living in Kenya/Kenyan Citizen.

  • Must speak fluent English and Gujarati languages as stated above.

  • College education a mandatory requirement.

  • Must be currently unemployed or working as a casual.

  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.


To apply send your CV to: wambua@flexi-personnel.com by 30th September 2021.


Indicate the Language you are familiar with on the email subject for easier retrieval and placement.


NB: Flexi Personnel does not charge candidates for job placement

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