Head of IT Infrastructure & Operations at d.light
- Published date: March 23, 2021
- Category: IT, ICT & Software
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Position Description
The job holder will be responsible for d.light Kenya’s end-to-end delivery of IT business systems integration and support requirements. The services will include (but not limited to) supporting connectivity & integration engagements and projects, 3rd party vendor engagements, system availability, and redundancy management.
R&Rs
- Define & follow-through on all IT-related project deliverables to support Kenya’s business needs. Such activities will include:
- Manage a team of IT resources delivering support to the Kenya market.
- Lead & create a climate that attracts, retains, and motivates top-quality team members.
- Drive the SLA performance management for all services.
- Drive maintenance of pay-bill platforms with identified mobile service providers (B2C, B2B, etc).
- Set up and deploy related interconnection activities with selected contact center partners.
- Contract sign-offs to deploy and maintain IT infrastructure in d.light offices in Kenya.
- Drive the integration of d.light systems with communication platforms in Kenya (SMS, USSD, etc.).
- Oversee user training and documentation on technology systems.
- Overall responsibility of business systems availability to ensure operations are managed as required, including providing visibility of system availability to key business stakeholders in real-time. This will involve systems uptime, designing and deploying business continuity plans, remedy and escalation management,
- project management of business systems initiatives, and 3rd party vendor management.
KPIs
- Deployment of systems as per approved project milestones (time, cost, and scope).
- Deployment of business redundancies for systems and applications.
- Signed off Processes and SOP that guide on business system management.
- Vendor/ 3rd party compliance to agreed deliverables.
- Attainment of set system target deliverables notably:
- System Availability and uptime at 99.99%
- Problem Resolution Time
- First Time Resolution Rate
- Service Level Agreement compliance
Desired Skills and Experience
- Degree in Computer Systems Design, Computer Science, Electrical and Electronics Engineering, and/or equivalent work experience.
- Experience with database platforms, including Microsoft SQL Server and Oracle Database, will be required.
- Minimum of 5 years direct experience managing applications and/or systems management with demonstrated success as a manager. As well as experience in deploying business systems will be desired (e.g. deploying an ERP system, system integrations (with internal and external vendors), and contract negotiations and SOP/ Process management)
- Proven track record of delivering integration solutions in complex environments with multiple delivery teams.
- Experience in managing relationships with third-party System Integrators for SMEs.
- Experience leading a team in a fast-paced environment preferably in a commercial organization, partnering with senior business leaders.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Superior verbal and written communication skills, with an emphasis on tact and diplomacy.
- Business-driven, people-focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation, and time-management skills.
- Passion for social enterprise, development of people, and environmental benefits
Method of Application
Candidates who meet the requirements should submit their CV and cover letter to recruitment.kenya@dlight.com before 26 th March 2021.
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