Job Description

Head of Operations & Maintenance Job, Other Professions,

Telkom Head of Operations & Maintenance Jobs in Kenya

Role Purpose

• The job holder will be responsible for designing policies, overseeing customer service and implementing technology strategies.


• She/he will be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business and be committed to productivity and compliance.

Key Duties and Responsibilities

• Develop and Maintain annual operating and capital budgets (Opex and Capex) for operations and maintenance department.


• Procure vendors cost effectively in collaboration with procurement department.


• Drive timely maintenance of the company’s network to ensure availability of network to the company customers


• Provide high quality service based on the SLA agreements and performance standards


• Respond timeously to network disruptions that cause a loss of coverage to determine potential causes of network outages and make the necessary repairs.


• Operationalize the strategic operation and maintenance of the company’s telecommunications networks to maximize coverage and service delivery to all customers.


• Monitor performance of the company’s telecommunications network through the company’s NOC office to determine any network outages and to take immediate remedial action.


• Manage the operation and maintenance inventory to ensure company property is accurately recorded.


• Manage the operations of regional technical teams in outlying areas and ensure that service levels in these areas are maintained at acceptable levels.


• Prevent network degradation through the scheduling of routine network maintenance.


• Manage the monitoring of submarine networks that form part of the East Africa Submarine System and report all problems to the relevant authorities to initiate repairs.


• Analyze repeat network outages and make recommendations additions, removals or modifications to the network to ensure the reduction of future network outages.


• Validate all tender documents including RFIs and RFQs related to network operation and maintenance.


• Manage the operations and maintenance team outputs and the performance of individual team members.


• Ensure effective communication to all employees with regards to operations and maintenance of the network environment.

Academic Background and Professional Knowledge

• Master’s degree in Business or IT


• Bachelor’s degree in Engineering, Business Management or Telecommunications.


• Must have Professional registration with Engineering Council


• Minimum of 8-10 years of experience in the telecommunication/technology industry and 5 years in management of operations and maintenance


• Experience in business process analysis and redesign.


• Experience in network operation and maintenance process.

Here are the skills we are looking for

• Business principles and techniques of administration, organization and management.


• In-depth understanding of the business issues that affect the telecommunications industry.


• Thorough grounding in telecommunications network operation and maintenance (mobile and landline) methods and procedures, as well as computer software systems associated with such networks.


• Thorough understanding of regulatory requirements that relate to the telecommunications environment in general and a telecommunications network operations and maintenance in particular.


• Extensive knowledge of equipment and software characteristics of various telecommunications networks and their integration capabilities

How to Apply

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