Job Description

Job Title: Head of Retail

Location: Nairobi, Kenya

Reporting Line: The Chief Executive Officer

Profile Introduction: Our client, a leading healthcare, technology and service provider in the African market seeks to on-board an ambitious, self-driven Head of Retail. The individual will be tasked with providing strategic leadership, marketing expertise and insights to drive better business decisions, increase growth & profitability and enhance patient care in local communities.

He/she will be accountable or the performance of the various Pharmacies, the achievement of the unit’s goals and targets and the alignment of the business strategy.

Key Responsibilities:

• Strategic direction: Provide retail strategic direction that positions the company as an industry leader, supports the business and brand objectives. Oversee the execution to efficiently scale the go-to-market sales strategies and retention engine across geographies;


• Process standardization: Fundamentally refine and standardize sales processes including forecasting and pipeline management across the organization to improve operational efficiency, sales productivity and customer satisfaction;


• Revenue Growth: Drive revenue growth through efficient management of Business Units Operating Expenses (OPEX) and open up new revenue streams by identify potential areas of expansion;


• Stakeholder management: Collaborate with key leadership (BU Heads and Country Managing Directors) to support the strategies that have been developed and provide insight and reporting;


• Client relations/Customer Focus: Develop and maintain appropriate customer networks on behalf of the company by ensuring the retail team is appropriately trained and equipped to provide top notch customer service.


• Leadership: Provide inspirational leadership and motivation to team members through high quality communication, feedback sharing, and coaching & development programs in a cohesive manner for strong alignment. Ensure goals and objectives are agreed on and cascaded in a timely manner as well as oversee the performance of the retail teams across the various markets.

Key Competencies

• Strategic Thinking and Orientation;


• Commercial Acumen;


• Results Oriented;


• Customer Focus;


• Problem Solving Skills;


• Planning & Organization Skills.

Qualifications

• Bachelor’s degree in a related field, Master’s Degree in Sales, Marketing is an added advantage;


• At least 10 years’ experience across commercial functions in the Retail industry with 5 years’ experience leading and managing large and diverse regional teams;


• Experience in building a retail franchise business is a plus;


• Strong Healthcare work experience preferred;


• Proven Track-record of accurate forecasting, building effective teams, and putting the appropriate processes and infrastructure in place to drive growth within a high-growth company.

How to Apply

If you are qualified and up to the challenge please apply by sending an application to careers@altimaafrica.com with the subject Head of Retail by 5pm Friday 29th November 2019.

Kindly attach your CV in word format.

Only shortlisted candidates will be contacted.

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