Job Description

Vacant Position: Helpdesk Support Technician

Location: Nairobi

Position Overview: Our client is seeking to hire a passionate Helpdesk Support Technician, BPS Analyst to join their team.

Responsibilities

• Unix Administration,


• Telecom & Networking fundamentals and Documentation,


• Vendor co-ordination skills, listens to others and asks appropriate questions to understand issues,


• Monitoring & Reporting, Carry out routine activities & checklists,


• Understanding of the various types of scripts and the commands used- Write and modify basic shell scripts,


• Understand process tables and how to stop and start processes,


• Awareness of clustering fundamentals, Understanding of disk systems (such as Mirroring and RAID),


• Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process,


• Retain ownership of customer issues until resolved, escalated or accepted by another individual, actively participates in team discussions and activities,


• Work together with other with local technical groups in order to resolve customer issues effectively, Excellent communication skills – Written & Oral

Preferred Qualifications

• Bachelor’s degree in computer science or equivalent


• 2-3 Years of experience in providing Onsite / L1 support in Technical Assistance Center/Customer care for System admin, Network admin or equivalent. Knowledge of SS7 and Telecom.


• Required verticals-Fincop, BI & Data Science, Leap, Messaging, IPACS,


• MLS, IVR, Call Mgmt”


• Initial trouble shooting skills for applications/Interfaces /DBs


• Basic understanding of network related commands to enable verification of connectivity (such as ping, traceroute, netstat) ,


• Display an enthusiasm and willingness to learn,

How to Apply

To apply, send your CV only to applications@flexi-personnel.com before 30th May 2021.

Clearly indicate the exact position (Helpdesk Support Technician) applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placement.

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