Job Description

Job Details

• Fahari Gardens Hotel Nairobi is located in one of the most serene areas of Kenya’s capital city. We boast of providing world-class accommodation services to our esteemed guests.


• The Assistant Hotel Manager reports to the Hotel Manager. .

Responsibilities:

• Supervises Housekeeping Manager and Front office Manager, at the direction of the Hotel Manager


• Assists Hotel Manager as directed


• Assists Food and Beverage Manager during all meal services


• Performs duties of Hotel Manager when Hotel Manager is off duty


• Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off


• Present and available during all meal services, either front or back of house


• Ensures Housekeeping Manager is keeping all staterooms and public spaces clean


• Assists with room inspections


• Prepares for turnaround day process


• Oversees bar operations and manages wine/liquor inventory


• Displays leadership and maintains professional presence


• Visible and available to all guests and crew


• Holds officers and crew accountable to American Cruise Lines’ standards


• Complies with Fahari Hotels’ Operations Manual, service standards, and procedures


• Assesses the performance of the management team and provides immediate corrective feedback


• Anticipates the needs of guests


• Responds quickly to guest requests and ensures follow through of service delivery


• Identifies problems, resolves immediately, and requests home office support as needed


• Assists with breakfast, lunch, and dinner services, cocktail hour, and onsite events


• Oversees staff orientation, training, scheduling, staff appearance uniform standards, and discipline


• Maintains impeccable cleanliness in all areas and ensures all housekeeping standards are followed


• Maintains sanitation and cleanliness standards of hotel rooms


• Monitors business transactions, accounting, timecards, and home office reporting


• Tracks all hotel maintenance items and ensures completion


• Creates consistent and positive crew experiences to improve employee retention

Attributes for Success:

• Ability to motivate, train, and assess individual and team performance


• Superior time management


• Ability to manage and solve problems


• Sense of urgency in all customer requests


• Positive attitude and receptive to continuous performance feedback


• Consistent, accountable, confident, assertive, and committed

Qualifications:

• Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management


• Business degree may be considered with management and hospitality experience


• Minimum 3 years management experience at a full-service hotel or resort


• Strong organizational skills and excellent verbal and written communication skills (English)


• Proficiency in Microsoft Office

Work Schedule:

• Accommodations and meals are provided at the hotel


• One off duty during the week

How to Apply

Email your application to hr@faharigardenshotel.co.ke.

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