• Responsible for the cleanliness of both the internal and external parts of the hotel. 


• Oversee housekeeping operations


• Manage  Laundry Operations


• Maintain and safe guard company equipment.

1. Prepare work schedules for staff in advance.


2. Handle customer service and complaints as well. 


3. Order cleaning materials and equipment and always ensure that the staff have the proper tools to perform their job duties.


4. Coordinate housing keeping schedule with other department to ensure that all works are done in a timely manner.


5. Guide and train junior staff on the procedures and policies that have to be followed while cleaning the hotel


6. Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement


7. Operate within departmental budgets through effective stock and cost controls and well managed schedules


8. Set departmental SOP’s, targets and objective and budgets that aligns to the Company’s mission.


9. Monitor the appearance, standards and performance of the Housekeeping/Laundry team with an emphasis on training and teamwork


10. Ensure team members have an up-to-date knowledge of all room categories and amenities


11. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers


12. Ensure staffing levels cover business demands


13. Create training manuals and schedule regular trainings to ensure staff are up to date the department’s SOP’s 


14. Ascertain departmental training needs and provide such training. 


15. Ensure communication meetings are conducted and post-meeting minutes generated


16. Manage staff performance issues in compliance with company policies and procedures


17. Recruit, manage, train and develop the Housekeeping/Laundry team


18. Any other duties as assigned.

• Stores


• Bar


• Conferencing/Banqueting


• Front Office


• Accounting Office

• Suppliers

1. Manage departmental costs against budget 


2. Manage and maintain three-star hotel classification rating


3. Achievement of 100% guest satisfaction on housekeeping


4. Achievement of 100% resource utilization for equipment/ ICT usage and employee


5. Achievement of 100% flexibility on guest needs and wants; delivery of guest products and services in time


6. Submission of the housing report by the 2nd Working day of the month

• Diploma in Housekeeping or Accommodation Management

• Fully IT literate


• Excellent oral & written communication skills in English and Kiswahili

• Minimum of two years in a similar role in a hotel

• Team Leader (3)


• Excellent communicator(3)


• Self motivated (3)


• Flexible (3)


• Passionate (3)


• Integrity (3)


• Ethics (3)


• Time Management (3)


• Attention to Detail (3)

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