Summary

• Responsible for overseeing daily housekeeping activities which include assigning tasks to teams, inspecting guest rooms and public areas ensuring they meet established standards. He/she will also manage inventory ensuring all supplies and equipment are available for the housekeeping team. He/she assigns daily, weekly, monthly housekeeping tasks, schedules daily cleaning assignments ensuring adherence to the departmental performance plan.

Other key responsibilities will include and not limited to:

• Developing and putting into operation the current system and technical advancement in the field of laundry operations.


• Oversees team’s performance daily. Motivate team members and resolve any issues that occur on the job.


• Conducting inspections of guest rooms and public areas to ensure that they are clean and orderly.


• Training new team members on proper techniques for various cleaning tasks such as crystallization, cleaning guest rooms etc.


• Evaluating the quality of work performed by team members and providing feedback where necessary.


• Performs cleaning duties when there is a team member shortage.


• Responds to guest complaints and special requests.


• Responds to special requests from guests.


• Ensures SOPS, and brand standards are adhered to at all times.


• Determining the number of team members needed to complete tasks within a specific time frame and then assign these tasks accordingly.


• Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.


• Prepares daily, weekly, and monthly reports.


• Ensures compliance with safety and sanitation policies in all areas.


• Monitors team members' performance and take corrective actions when necessary to help improve performance levels across-the-board.


• Scheduling team members’ work hours and communicating any changes to them.


• Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work.


• Manages the inventory and order supplies as required. Issue and control supplies and equipment.


• Conducts monthly inventories of linen and OSE.


• Any other duties as assigned from time to time.

Qualifications

• Certificate In Housekeeping and Laundry techniques from a recognized institution or its equivalent


• At least 3 years' experience working in a reputable hospitality organization in a similar role


• Strong analytical, interpersonal and problem-solving skills


• Leadership skills to guide and mentor other team members


• Ability to deal efficiently with complaints exhibiting a solid customer service approach


• The ability to remain positive and focused in a fast-paced environment