IT Customer Care Representative Job vacancy in Kenya 2021
- Published date: September 23, 2021
- Category: IT, ICT & Software
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Summary
We are a Fleet Management company based in Nairobi with a branch in Mombasa. We are looking for a customer care representative with experience in Customer Service and after sales service.
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
Salary: Kshs 25,000
1. Ensuring reminder emails on subscriptions are sent out every month
2. Follow-up on installations
3. Programming tracking systems
4. Responding to customer queries on tracking system
5. Creating customer logins
6. Scheduling sms customer reminders
7.Generating daily, weekly and monthly reports.
8. Any other customer service duties that will be assigned.
Requirements
• Must have minimum diploma in IT
• Must have experience in customer service
• Over two years experience
• Must be proficient in Microsoft excel and word
• Between 24-30 years
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