Grade:                            KRA ‘6’

Department:                  Corporate Support Services

Division:                         Information and Communication Technology

Location / Work Station:Nairobi

Supervisor:                     Deputy Commissioner – ICT

Supervisee:

Assistant Manager – (Change, Integrity Assurance, Audit & QMS Liaison)

Assistant Manager – (IT Governance)

Job Summary:

The Jobholder is responsible for establishing necessary frameworks for coordinating divisional activities in relation to resource provision for IT services, IT investments, IT governance, monitoring, evaluation and reporting, user liaison, supplier relationship management, general administration and functioning of the Division

Key Responsibilities: 

• Responsible for Division’s staffing requirement, planning and performs regular reviews in consultations with HR with a view to ensure that the Division has sufficient resources to adequately and appropriately support KRAs goals and objectives with respect to automation and ICT Support role


• Reviews ICT Training Needs Assessment (TNA) and Annual Training Plan for the Division in liaison with Human Resource Division


• Coordinates the performance contracting for all staff in ICT Division and ensures that the process is completed within set timelines


• Responsible for monitoring and embedding performance management culture in the unit.  This includes execution of Performance Contracts and appraisals in the unit


• Follow-up on contracts for procured services/goods for the Division.


• Responsible for, and coordinates all, Divisional cost reduction/optimization strategies


• Manages the ICT Department’s annual budget by ensuring that there is no over expenditure of the budget and advises on the best ways to reallocate funds when required.


• Coordinates development and reviews of ICT budgets in consultation with DC – ICT, Heads of Sections and Finance Division prior to submission to Finance Department.


• Responsible for audit follow-ups, reporting and compliance with reporting corporate requirements


• Prepares financial expenditure reports to ensure conformity with guidelines for budgeting and procurement of goods and services.


• Responsible for follow-ups and timely delivery on procured items.


• Liaises with the DC – ICT to establish a prioritized business and IT resources allocations in various programes and activities


• Prepares Divisional reports: Board reports/action points, management reports, and monthly reports, quarterly and annual reports.


• Coordinates the gathering and packaging of responses to various actions points from the ICT sections as required.


• Plans and facilitates the various divisional meetings including the ICT Executive meetings, CPC Meetings, ISO QMR Meetings and Ad hoc divisional meetings as appropriate .


• Ensuring user complaints are captured, responded to and followed up to conclusion with various service providers.


• Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation


• Responsible for developing and implementation of the following corporate initiatives in the division: Audit, Integrity, QMS and Risk Management.


• Ensure conformity to ISO standards 9001 and 27001 (which KRA is certified against), Information Security Policy, Acts and regulation and data security requirements.

Academic Qualifications       

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.


• Post Graduate qualifications in Computer Science, Business Administration, Information Systems or related Postgraduate degree will be an added advantage.

Professional Certification or Training in any one of the following areas is required:

• IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent  OR


• Project Management (Prince II or PMP Certification or equivalent)

The following certifications or training in the following will be an added advantage:

• Financial management, cash flow management, procurement


• Human resources or its equivalent

Relevant Work Experience Required

• The post holder should have at least 5 years progressive experience in the IT environment, with at least 2 years’ experience as an Assistance Manager


• Good understanding in KRA Budgetary and Finance processes


• Experience in managing operations in a busy environment, including experience in developing divisional performance cascading matrix, training, budgeting, coordinating ISO and Integrity activities.


• Experience in packaging and providing accurate and concise responses to Board and management Action Points


• Demonstrate understanding in developing Divisional performance management, cascading matrix and monitoring divisional performance


• Practical experience in Training Management including Training needs assessment, developing and facilitating annual training plan and training impact assessment


• A firm understanding of KRA budgeting and procurement process, including developing the Divisional Annual Budgets and Annual Procurement Plans


• Experience in target setting, performance monitoring, appraisal, development and reporting


• Knowledge in licensed products used in KRA

Key Competencies:    

The Job holder must:

• Be performance driven


• Demonstrate capacity in handling demanding leadership and management roles


• Honest and of high integrity


• Be resilient, focused, results oriented and a team player


• Passion for innovation and creativity


• Ability to pay attention to details and able to work for long hours


• Strong interpersonal, written and oral communication skills.


• Have good negotiation skills