Job Description

Job Title: IT Infra & Hardware Analyst

Job Purpose: Providing help desk support and resolving problems to the end user’s satisfaction

Main accountabilities of the IT Infra & Hardware Analyst will include: –

• Capable to providing 1st contact resolution, using KB’s and Knowledge Articles.


• Monitoring and responding quickly and effectively to requests received through the IT help desk.


• Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority


• Modifying configurations, utilities, software default settings, etc. for the local workstation


• Utilizing and maintaining the help desk tracking software.


• Documentation of internal procedures.


• Assisting with on boarding of new users.


• Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment


• Installing, testing and configuring new workstations, peripheral equipment and software.


• Maintaining inventory of all equipment, software and software licenses.


• Reporting issues to the Service Desk for escalation.


• Managing PC setup and deployment for new employees using standard hardware, images and software.


• Assigning users and computers to proper groups in Active Directory.


• Performing timely workstation hardware and software upgrades as required.

Requirements: –

The ideal candidate should meet the following requirements: –

• A Bachelor’s degree in Computer Science or IT related courses from an accredited institution.


• 2-3 years of experience in an Agricultural Industry/Company.


• Microsoft or Cisco Certifications.


• Experience in computer hardware maintenance.


• 1-2 years of experience to support Windows OS and MS Office programs (i.e. Excel, Word, Projects, Visio and Outlook)


• Knowledge of TCP/IP and other networking concepts.


• Knowledge in LAN/WAN network administration and maintenance.


• Excellent communication skills (i.e. oral and written)


• Ability to work independently and efficiently.

Kindly send your CV to martin@jantakenya.com

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