IT Operations Officer Job at Oxfam
- Published date: June 29, 2022
- Category: IT, ICT & Software
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Essential
- Significant demonstrable IT experience at an operations role.
- 2 years of support experience in an enterprise IT environment, having performed operational and break/fix activity.
- Proven experience working with and administering Case Management Systems such as ServiceNow
- Proven experience in supporting end users and key stakeholders remotely
- Proven experience administering users in Active Directory and Microsoft Office 365 Exchange
- Ability to coordinate with multiple internal teams and third-party software vendors as needed for resolution of business-impacting problems
- Display effective coordination skills
- Excellent written and spoken English
- Exceed customer expectations
- Clear and concise communication with customers and team
- Excellent prioritization and organizational skills
- Incident and problem management experience
- Ability to work under pressure.
Formal Education & Certification
- Education to degree level in a computing related Certification
- Certifications or demonstrable Tier 2 experience in Microsoft Stack e.g. Active Directory, O365 and Power BI
- Knowledge of or Certifications in ITIL (Foundation, Intermediate), Microsoft Operations Framework.
Required qualifications / experience
- Strong technical knowledge of network and PC operating systems.
- Extensive application support experience with common client applications e.g. Office
- Extensive experience with Service Management Software (e.g. Service Now)
- Experience with cloud-based policy and support software (Microsoft Intune/MDM/Meraki).
Desirable
- Certification or experience supporting ERP & CRM cloud platforms
- Experience administering cloud content platforms such as Box.com
- Experience administering enterprise SaaS services
- Experience with the implementation and administration of Microsoft Skype for Business or Teams
- Experience with PowerShell and PowerCLI scripting
- Fluency in French and or Spanish
Closing: 4th July 2022
Method of Application
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