IT Support Assistant Jobs vacancy in Kenya 2019
- Published date: March 9, 2019
- Category: IT, ICT & Software
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
IT Support Assistant Jobs vacancy in Kenya 2019
Career Employment IT Support Assistant Nairobi Kenya March 2019
Job Summary
Maintenance and monitoring of cloud computer networks and systems.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 2 years
Job Description
Main Responsibilities:
The IT Support Assistant will work closely with Software engineers and business managers to maintain smooth system operations.
Responsibilities shall include:
- Maintenance and monitoring of cloud computer networks and systems.
- Monitoring API integrations to 3rd parties to ensure they are always functioning properly.
- Ensuring service-affecting incidents are immediately resolved or escalated to the Software Engineers and operations managers.
- Develop reports, micro-services or product modifications requested by business managers.
- Ensuring production systems are functioning correctly via the completion of the IT Operations daily checklist.
- Performing the technical review and first level of sign off for all change requests raised by operations managers.
- Measuring the impact of system, policy or procedural change and providing prompt and accurate feedback.
- Checking for scheduling clashes for all high-risk changes
- Coordinating planned maintenance work.
- Disabling, enabling, retracting and re advertising services to facilitate planned maintenance.
- Communicating with stakeholders at key times to ensure that work is proceeding according to the agreed schedule.
- Communicating effectively with IT team and managers when handling escalated issues.
Required Skills, Experience and Attributes:
- Bachelor’s degree in IT/Computer science
- Experience in programming languages: Node, Angular, Java
- Experience in managing computer systems in Linux environments
- Strong interpersonal and leadership skills.
- Ability to make and act on decisions when under pressure.
- Self-managed and can work unsupervised.
- Excellent analytical and troubleshooting skills with high attention to detail.
- Concise written and verbal communication skills.
- Quick learner.
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