IT Support Technician Job in Nairobi, Kenya 2019

  • Published date: September 24, 2019
  • Category: IT, ICT & Software
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

IT Support Technician Job in Nairobi, Kenya 2019 


Job Title: IT Support Technician


Industry: Construction


Reports to: Head of IT


Location: Nairobi


Salary: 35k – 45k


Our client is seeking to hire an IT support specialist who will be tasked with providing technical support, advice, and assistance to technical, hardware, and software system problems.


Responsibilities



  • Provide high level product support internally in order to quickly resolve a wide range of technical requests and issues

  • Support of all proprietary software systems and any under development by developers.

  • Troubleshoot problems across all platforms

  • Follow in-house created software installation, implementation and fault resolution instructions.

  • Prioritizing and managing many open support cases at one time.

  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved before passing them in to the consumer

  • Install, configure and train the consumer on the software

  • Transfer knowledge on software and or support methodology to employees.

  • Support proprietary software via phone, email, web and remote access or site-visit

  • Document in ticket troubleshooting software all pertinent end user identification information

  • Perform hands-on fixes at the desktop level

  • Perform preventative maintenance

  • Contributing to the provision of high-quality digital support services.

  • Handling and installing CCTV equipment.

  • Troubleshoot system and network problems and diagnosing and solving hardware or software faults


Qualifications



  • Bachelor’s degree in BBIT/ IT related course

  • Must have worked in IT or relevant field

  • 2 – 3 years’ experience in IT support

  • Knowledge in digital Marketing is preferred

  • Experience in handling CCTV cameras

  • Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software

  • Basic networking skills including working with TCP/IP, DHCP, DNS


How to Apply


If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (IT – Support – Construction) to cmaxphones@gmail.com on or before 30th September 2019.


Kindly indicate current/last salary on your CV


N.B: We do not charge any fee for receiving your CV or for interviewing.


Only candidates short-listed for interview will be contacted

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