IT Support Technician Job in Nairobi, Kenya 2019
- Published date: September 24, 2019
- Category: IT, ICT & Software
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
IT Support Technician Job in Nairobi, Kenya 2019
Job Title: IT Support Technician
Industry: Construction
Reports to: Head of IT
Location: Nairobi
Salary: 35k – 45k
Our client is seeking to hire an IT support specialist who will be tasked with providing technical support, advice, and assistance to technical, hardware, and software system problems.
Responsibilities
- Provide high level product support internally in order to quickly resolve a wide range of technical requests and issues
- Support of all proprietary software systems and any under development by developers.
- Troubleshoot problems across all platforms
- Follow in-house created software installation, implementation and fault resolution instructions.
- Prioritizing and managing many open support cases at one time.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved before passing them in to the consumer
- Install, configure and train the consumer on the software
- Transfer knowledge on software and or support methodology to employees.
- Support proprietary software via phone, email, web and remote access or site-visit
- Document in ticket troubleshooting software all pertinent end user identification information
- Perform hands-on fixes at the desktop level
- Perform preventative maintenance
- Contributing to the provision of high-quality digital support services.
- Handling and installing CCTV equipment.
- Troubleshoot system and network problems and diagnosing and solving hardware or software faults
Qualifications
- Bachelor’s degree in BBIT/ IT related course
- Must have worked in IT or relevant field
- 2 – 3 years’ experience in IT support
- Knowledge in digital Marketing is preferred
- Experience in handling CCTV cameras
- Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software
- Basic networking skills including working with TCP/IP, DHCP, DNS
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (IT – Support – Construction) to cmaxphones@gmail.com on or before 30th September 2019.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing.
Only candidates short-listed for interview will be contacted
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