Job Description

Job Openings in Front Office and Sales Kenya 2019

Job Openings in Front Office and Sales

Our client, a Kenyan company owns and operates a Game Lodge and a Real Estate Concern is seeking professionals to meet its staffing needs.

The open positions are;

Lodge positions 

Receptionist / Front Office – 2 pax

Real Estate positions

Sales Executives – 2 pax

Applicants in any of the open positions must be qualified in the area of interest and have experience in a similar work setting.

Game Lodge Positions:

Title: Front Office / Receptionist

Location: Mweiga- Nyeri County

Number required: 2 positions

The position holder shall be responsible for handling front office reception and administration duties at the game lodge.

Key Responsibilities

• Arranging the reception area and ensuring a homely professional image;


• Receiving guests at the Lodge and directing them appropriately;


• Deal with customer enquiries and complaints escalating where necessary;


• Maintaining the office dairy and work plan to ensure minimum disruptions;


• Making outward bound telephone call and receiving inbound telephone calls


• Handling customer inquiries and sorting and distribution of mail.


• Liaising with other departments like housekeeping, bar, restaurant to ensure clients get unforgettable hospitality experience;


• Performing any other duty as may be assigned by the management from time to time.

Skills and Competencies

• Strong interpersonal skills;


• Empathetic and Caring;


• Ability to anticipate guests’ needs;


• Engaging and Inquisitive;


• Calm and composed nature;


• Friendly and pleasant personality.

Qualifications and Experience

• A holder of a Certificate in Customer Service/Public Relations/ Client Relations or Front Office from a recognized institution;


• A diploma in the above or other related field will be an added advantage;


• Minimum 1- 2 years’ relevant experience in an hospitality concern.


• Proficiency in MS office suite;


• Experienced working in high pressure environments.

Property / Real Estate Positions

Title: Land Sales Executives

Location: Nairobi and Thika

Number required: 2 position

The position holders shall be responsible for handling land sales and marketing duties for the company and ensuring the real estate solutions receive an uptake in the market.

Key Responsibilities

• Identify new business opportunities by identifying new prospects


• Sell the land parcels/plots by establishing contact and developing relationships with existing customers (to gain repeat business wherever possible} and potential customers via telephone call, emails and in person;


• Maintain relationships with clients by providing support, information, and guidance and recommending new products;


• Prepare daily, weekly and monthly sales reports;


• Maintain quality service by establishing and enforcing organization standards;


• Deal with customer complaints and confusion and escalating the same where necessary;


• Sustain rapport with client’s by making periodic visits, sharing relevant information, statements etc;


• Create awareness and buzz on the company’s real estate/property solutions using social media platforms;


• Follow up on end-to-end customer satisfaction and providing alternative service offers;


• Performing any other duty as may be assigned by the management from time to time.

Skills and Competencies

• Outgoing and confident person;


• Good interpersonal skills;


• Ability to anticipate clients needs;


• Engaging and Inquisitive personality;


• An eye for opportunities;


• Good report writing skills;


• Good time manager.

Qualifications and Experience

• A diploma in Sales and Marketing from a recognized institution;


• Minimum 1- 2 years’ relevant experience in property sales/real estate concern;


• Working proficiency in MS office suite;


• Experienced to working in high pressure and result oriented environments.

Applications Procedure

If you meet the above criteria and are interested in making a meaningful career move, please forward your updated CV via email.

Please indicate your current and expected salary (and commission rate for the sales jobs) in your application. Kindly ‘do not attach’ certificates and testimonials.

Applications to me submitted via;

The Recruiter
Esquire Consultants Limited
P.O. Box 76883-00620, Nairobi.
Email: recruit@esquireconsultants.co.ke or placement.esquire@gmail.com

Deadline for application is Saturday 24th August 2019.

Only shortlisted applicants shall be contacted.

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