Responsibilities

• Planning and execution of F&B services and Events at the assigned Centres


• Assist with Events at our Riverside Drive and Riverside Square center if required and have no active event in your assigned centres


• Manage the Food and Beverage services


• Ensuring excellence in Hospitality Services across centre cafe, bar, kitchens and room services


• Planning and execution of all catered meetings and events in liaison with Events sales team


• Managing Event Hosts across all centres in liaison with the Hospitality Managers who are responsible for execution in the respective centers


• Managing the weekly hospitality staff roster required for smooth operations in respective centres.


• Conduct weekly trainings as per Hospitality training program


• Supervision of lead hosts, lead barista, to ensure a smooth delivery of all events, from setup to cleanup


• Managing inventory in the centers, both in F&B stores and in the pantry kitchens.


• Ensure daily billing and reporting is complete by close of business, with no open bills.


• Daily, weekly & monthly reporting to Head of Hospitality


• Logging of Maintenance calls (plus verbal communication on urgent items)


• Attending all meetings needed to manage your role


• Working with the marketing team to design and execute event communications. that promote events


• Manage POS support for F&B sales and Events in liaison with Stock Controller


• Meeting Rooms & Events in assigned centres


• Working with the F&B Manager to create systems to track the booking and forward planning of events so that deadlines and budgets are always met


• Planning space layouts according to the number of guests and the type of event Ensure standardized set-ups as per SOP guidelines


• Scheduling of all weekly shifts roster for all Event Host and request for any hired services after liaison with Event Sales manager


• Working with all event support teams; operations, tech, facility management and content to ensure timely and correct set-ups and support.


• Management and supervision of Event Hosts to execute events


• Posting and analyzing post-event reports and feedback surveys


• Conduct Toolbox meetings with hosts and baristas


• Continuous evaluation and training of F&B hosts and baristas on Hospitality standards


• Supervise F&B operations


• Manage the POS System and reporting.


• Scheduling staff in weekly shifts roster and request for any hired services


• Staff management (with HR) and leave management


• Responsible of the procurement process for centre F&B in coordination with Stock Controller Centres


• Manage Pantry Kitchen set-ups and stock levels

Requirements

• 2+ years of Hospitality experience fostering a diverse network and knowledge to execute events large and small.


• Customer experience driven


• Collaborative and communicates well to provide direction


• Project management experience


• Research, organizational skills, and extraordinary relationship building skills


• Ability to multitask and execute under pressure and in demanding fast-paced environments


• Flexible schedule-long hours and regular evening event coverage is common