Junior IT Support Officer at Dry Associates Limited Investment

  • Published date: July 9, 2024
  • Category: Administrative & Office
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description



  • The successful candidate will be responsible for providing technical assistance, troubleshooting, and ensuring a high level of customer service. The role requires proficiency in various technical aspects, excellent communication skills, and a commitment to maintaining security standards.


Key Responsibilities


Technical Proficiency:



  • Basic knowledge of operating systems (Windows, Linux)

  • Understanding of computer hardware and peripherals

  • Familiarity with network concepts and troubleshooting

  • Knowledge of common software applications and productivity tools


Troubleshooting Skills:



  • Ability to diagnose and resolve hardware and software issues.

  • Analytical and problem-solving skills

  • Familiarity with remote desktop support tools


Customer Service:



  • Strong customer service and communication skills

  • Patience and the ability to explain technical concepts to non-technical users.

  • Active listening skills to understand user issues.


Communication:



  • Clear and concise written and verbal communication

  • Ability to create user documentation and guides.

  • Effective communication with team members and other IT professionals


Time Management:



  • Prioritization of tasks to meet service-level agreements (SLAs)

  • Efficient multitasking to handle multiple support requests.


Ticketing Systems:



  • Experience with IT service management tools and ticketing systems

  • Ability to log, track, and manage support tickets.


Documentation:



  • Documenting troubleshooting steps and issue resolutions

  • Maintaining an organized knowledge base for common issues and solutions


Customer Training:



  • Providing basic training to users on IT systems and applications

  • Assisting with and improving onboarding processes for new employees


Security Awareness:



  • Basic understanding of IT security principles

  • Adherence to security policies and procedures


Team Collaboration:



  • Collaborating with 2nd and 3rd line support teams when necessary

  • Participating in team meetings and contributing to a positive team culture


Adaptability:



  • Willingness to learn and adapt to new technologies and procedures.

  • Keeping up to date with industry trends and best practices


Professionalism:



  • Maintaining a professional and courteous demeanor

  • Understanding and adhering to organizational policies and protocols


Reporting Structure



  • Reports to Head of IT & Or Senior IT Officer as needed.


Hours



  • Standard Required 40 hours per week or as required by the IT Manager


Educational Requirements



  • Relevant IT Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows 10 are beneficial.

  • Ongoing Professional Development: Given the dynamic nature of the IT field, a commitment to continuous learning through workshops, seminars, and staying abreast of industry trends is highly valued.



 

Method of Application


Interested and qualified? Go to Dry Associates Limited Investment on www.linkedin.com to apply

 

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