Job Description

Customer Care Assistant/Telephone Operator Job, Current Customer Service Jobs In Kenya,

CUSTOMER CARE ASSISTANT/TELEPHONE OPERATOR GRADE 6 (Nairobi Campus)

Responsibilities

• Operating switchboard for smooth flow of communication within and outside the Institute.


• Maintaining call register for record purposes.


• Maintaining and updating   institutional   directory to   enhance efficiency    in communication.


• Receiving visitors and directing them to the appropriate offices for good public relations.


• Providing good customer care service.


• Providing specifications on procurement of telephone and related facilities to ensure they are of good quality.


• Overseeing installation of telephone equipment to ensure all extension are correctly connected,


• Answering and directing telephone calls to ensure smooth communication.


• Reporting promptly any switchboard defects to the supervisor.


• Maintaining incoming and outgoing telephone records for future reference and


• Any other duty assigned from time to time.

Minimum Requirements:

• Kenya Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its equivalent,


• Certificate in Telephone Operation, Reception and Front Office Management or its equivalent from a recognized institution; and


• Certificate in Computer Applications from a recognized institution


• Have a certificate of good conduct from the Kenya Police


• Applicants must have proven integrity, assertiveness, alertness and compliance to order

How to apply:

Interested candidates should send three (3) copies of their application, accompanied by detailed Curriculum Vitae (CV), copies of academic and professional certificates, a National ID card or passport, and any other relevant testimonials.

An electronic copy in PDF format to the Vice-Chancellor through the email address applications@kemu.ac.ke

Three hard copies marked as per the position should be sent to:

The Vice-Chancellor

Kenya Methodist University

P.O. Box 267 – 60200

MERU, KENYA

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