Job Description

The Kenya Universities and Colleges Central Placement Service (KUCCPS) is a State corporation established under the Universities Act, 2012 to coordinate the placement of Government-sponsored students to universities and colleges, among other functions.

The Placement Service invites applications for the following position:

Assistant Customer Care Officer

Job Grade: KUCCPS 8

Ref Code: KUCCPS 057/21

The job holder performs customer service roles for the realisation of a satisfying and exciting service experience for the Placement Service clients and stakeholders.

Key Responsibilities

Duties and responsibilities for the position entail: –

(i) Handling inquiries through the call centre, the reception area and social media platforms regarding various issues or redirect them to the relevant office/officer;

(ii) Maintaining customer register and complaints register as guided;

(iii) Giving out information on the services offered by the placement service; and

(iv) Assisting with the recording, filing and retrieval of customer service matters and complaints.

Minimum Requirements

For appointment to this grade, an officer must:

(i) Have a minimum of three (3) years relevant work experience in the Public Service or in the Private Sector;

(ii) Have a Diploma in any of the following: – Journalism, Mass Communications, Public Relations other relevant and equivalent qualification from a recognized institution;

(iii) Be proficient in computer applications.

(iv) Fulfill the requirements of Chapter Six of the Constitution; and

(v) Show merit and ability as reflected in work performance and results.

Important Notice!

The Kenya Universities and Colleges Central Placement Service (KUCCPS) wishes to advise the public that:

• KUCCPS does not solicit money for its recruitment processes including short-listing, interviews, background and/or medical check-ups. Applicants are advised not to send money to any individual or agency purporting to act on behalf of KUCCPS in relation to this recruitment. KUCCPS will not be responsible for any loss of money or theft which may result from such fraudulent activities.


• Applicants should beware of fraudulent online recruitment pages and social media sites.


• Providing false, misleading or inaccurate information on the application, the resume or during an interview constitutes grounds for disqualification or termination if already hired.

If you would like to report any suspected fraudulent activity in relation to this recruitment, please send an email to integrity@kuccps.ac.ke.

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