You are responsible for:

• Drive projects and initiatives to completion across multiple cross-functional teams aligned with priorities determined by the user communities, organizational goals, and product and technology strategy


• Collaborate with partners within the Wikimedia movement for assessing technical and user needs that need attention


• Facilitate structured methodology to support continuous engagement with various stakeholders, technical follow through, and accountability of deliverables


• Isolate issues in complex systems and determine how to apply appropriate expertise for specific problems


• Fostering a supportive team environment with their peers, and ensuring diverse voices are heard


• Engage with volunteer developers from the movement towards meaningful opportunities for technical partnership


• Facilitate project prioritization, cross-team product conversations, and long-term planning


• Partnering with peers on cross-team delivery and organizational updates


• Promote a culture of continuous improvement and mentorship


• Participating in hiring considerate of diversity, equity, and inclusion

Skills and Experience:

• Minimum of 5 years of experience in creating and managing of user-facing engagement and support processes for product management and maintenance


• Ability to work across multiple teams and contexts


• Expertise in consumer-facing internet technology for large and diverse audiences


• Experience collaborating with product design throughout the product development lifecycle


• Strong knowledge of theoretical and practical aspects of product management including prioritization, stakeholder engagement, user experience, planning, time management and escalations


• Experience with using project management software


• Strong interpersonal communications skills


• Fluent in spoken and written English, and at least one other language

Qualities that are important to us:

• Ability to work with stakeholders both internally and externally


• Ability to build relationships and trusted partnerships with community members such as Wikipedia editors, volunteer developers, moderators, patrollers and readers


• Ability to anticipate risks and resolve conflicts, particularly in an environment where many voices are present and decisions are often made by consensus


• Detail-oriented with strong followthrough and an ability to keep the big picture in mind


• Passion for process improvement & knowledge sharing and a focus on actionable iteration


• A desire to make meaningful contributions to knowledge equity, free culture, and open access


• Clear communication in both synchronous and asynchronous channels

Additionally, we'd love it if you have:

• Experience working in an international organization that has a distributed staff, including experience with videoconferencing software and good practices thereof


• Experience working with volunteer communities, professionally or otherwise


• Passionate about open source products, free knowledge, and Wikimedia's mission


• Fluency in one or more regional languages of Africa or Asia