Job Purpose

The division is responsible for the management of the overall Corporate Communications function of the Agency including building a brand for the Agency, consolidating and communicating the Agency’s messages to the public, manage stakeholder relations, undertake activities , implement the Agency’s corporate social responsibility policy programs , external and internal communication strategies to ensure that unified, consistent and positive messages define and promote the corporate identity and mission

Key Responsibilities/ Duties / Tasks

• Managerial / Supervisory Responsibilities


• Develop, manage and oversee implementation of the Agency’s communication strategy and policies.


• Image and relationship management – establish and implement strategies for building and maintaining positive image and relationships with the various segments of the Agency’s Stakeholders and public.


• Plan, co–ordinate and manage public and corporate events to ensure high visibility of the Agency’s brand;


• Develop, produce and manage information, education and communication (IEC) materials including newsletters,


• brochures, flier, fact sheets, reports and other printed materials designed for the general public.


• Develop, manage and oversee implementation of corporate social responsibility programs and activities.


• Manage the Agency’s website


• Manage digital communication and social media presence;


• Develop and manage of Crisis Communication Strategies and plans.


• Mainstream media management: – media liaisons, relations, placements, monitoring and research.


• Develop and maintain effective communication networks with the various stakeholder groups.


• Manage public queries, complaints and complements on the Agency


• Develop and oversee implementation of Access to Information policy


• Perform communications research and monitor the progress of various communication strategies


• Develop effective communication procedures and policies for various situations and crises


• Manage media enquiry


• Manage complains from stakeholders and feedback on inquiries


• Manage risks within the division


• Ensure ISO standards (QMS EMS. ISMS) are understood internalised and implemented by staff in the division

Job Dimensions:

• Financial Responsibility


• Administer an annual communications budget of KES 50 Million.


• Responsibility for Physical Assets


• Computer office equipment, camera, communication materials.


• Decision Making / Job Influence


• Both Managerial and Operational decisions


• Working Conditions


• Office setting and fieldwork (60% office, 40% fieldwork)


• Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• Have a Bachelor’s Degree in Communications or equivalent qualification from a recognized institution;


• Master’s Degree in Social Sciences or equivalent qualification from a recognized Institution will be an added advantage


• Professional Qualifications / Membership to professional bodies


• Management course lasting not less four (4) weeks from a recognized institution;


• Member of a relevant professional body.


• Previous relevant work experience required.


• Six (6) years of work experience, three (3) of which should have been in supervisory role

Functional Skills and Behavioral Competencies/Attributes:

• Proficiency in ICT;


• Ability to identify, set and achieve objectives and goals;


• Ability to implement change management strategies;


• Highly developed written and verbal communication skills including the ability to present complex reports at a senior management level;


• Strong managerial skills and ability to lead teams;


• Mentoring, coaching and leadership skills;


• Attention to detail;


• Problem solving and analytical skills;


• Interpersonal and negotiation skills;


• Integrity and professionalism;


• Social and Emotional Intelligence;


• Fulfill the requirements of Chapter Six of the constitution.