Manager, Product and Customer Value Management at HF Group
- Published date: February 21, 2024
- Category: Management & Business Development
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Principle Accountabilities
- Safeguard product and customer value, ensuring alignment with the overall business strategy. It involves working closely with cross-functional teams to align product and customer value management strategies with overall business goals.
- Analyze product and customer performance metrics and make data-driven decisions to improve the products and services and optimize revenue.
- Customer retention: identify opportunities to reduce churn and increase customer lifetime value and opportunities for upselling and cross-selling to existing customers.
- Utilize data and analytics to measure the effectiveness of product and customer value management initiatives.
- Derive insights from data to inform decision-making and strategy adjustments.
- Continuous improvement of products; customer value management strategies: Stay informed about industry trends, customer expectations, and competitive landscape.
- Communicate product, and customer value management strategies and results to internal stakeholders, including senior management.
- Reporting on key performance indicators and the impact of product and customer value management initiatives.
- Assess the impact of product and customer campaigns and make viable recommendations to the business.
Key Competencies and Skills
Technical competencies
- Deep knowledge of Banking products
- Microsoft Office Suite - Intermediate Excel skills, MS Assess, Presentation skills
- Strong analytical, modeling and problem-solving skills (MySQL or other languages)
- Solid customer service attitude with excellent negotiation skills
- Astute product and service knowledge: supporting technology, features, benefits and commercialization.
- Familiarity with CRM tools and customer segmentation strategies
- Excellent communication and collaboration abilities.
- Knowledge of KYC/AML compliance requirements
- Knowledge of TCF (Treating Customers Fairly) principles
- Competitor analysis delivery.
Critical success factors/competencies
- Strategic planning and customer and product management
- Results orientation and operational efficiency: focus on achieving maximum performance and driving continuous improvement. Resilient and consistent follow-up of pertinent matters and items.
- Strength in problem-solving, issue-resolution and ability to work in a deadline-driven work environment.
- Stakeholder management: Pro-actively adapts own style and approach to build rapport, and work with others more effectively
- Good communication skills
- Integrity: Acts in line with legal, regulatory, professional, and ethical standards.
- Responds flexibly to changing situations.
- Critical thinking, creativity and innovation, finds creative ways to exploit opportunities and solve problems
- Competing to win: Brings energy and passion to work and always aims to grow customer and product value.
Minimum Qualifications, Knowledge and Experience
Academic & Professional
- Bachelor’s Degree in Business, Economics, Statistics, Mathematics, Actuarial Science or related field.
Experience
- At least 3 years experience in a financial/real estate institution / TELCO
Method of Application
Related jobs
-
Branch Manager at Absa Bank LimitedJobs in Kenya
Job Summary To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches. Prov...
-
Program Development Officer at Muslim Hands InternationalJobs in Kenya
About the role: To achieve the country’s program ambitions outlined in the ADP and in line with MH CS-RCs, the program development officer will be responsible for managing the proposal development process and ensuring the final product is respo...
-
Warehouse Clerk at Bridge Talent ManagementJobs in Kenya
Job Summary: We are looking for a detail-oriented Warehouse Clerk who will be responsible for receiving, storing, and distributing products within the warehouse. In this position, you will be expected to maintain inventory accuracy, prepare and pack ...