Employer:  A Leading Tour Operator offering Safari's to the best Camps, Lodges and other Tourist destinations in East Africa

Ref No:    SGK-MSTC/SC-04-2019

Industry:  Tourism

Job Category: Middle Management

Town: Nairobi

Country: Kenya

Qualifications/Requirements

• Diploma or Degree in Tourism or related field.


• Sales Management qualifications would have an advantage.


• Knowledge of ticketing or reservations software (Tourplan experience a plus).


• MS office suite.


• MUST BE VERY FLUENT IN CHINESE LANGUAGE BOTH SPOKEN AND WRITTEN.


• Extremely organized with ability to store data and files in a logical and professional manner.


• Good oral and written communication skills with ability to use technology.


• Ability to work as part of a team.


• Independent thinker.


• Focus on ensuring clients are looked after as a key priority regardless of the time.


• Positive attitude towards clients, fellow team members, agents and suppliers.


• Punctuality in regards to reporting time and work deadlines.


• Self motivated and able to work independently.

Experience:

At least 5 years progressive hands on experience in a busy tour company handling non-resident clients, ideally KATO category A company.

Duties/Responsibilities:

• Booking holiday and safari packages for customers.


• Meeting sales targets as set out by the Company.


• Responding to all emails promptly with a 12-hour turnaround time on Kenyan safari enquiries and a 24-hour turnaround on East African enquiries.


• Tour costing, preparing customer quotations, final itineraries and raising invoices and preparing content for the Welcome packs and pager (minimum 3 days prior to clients arrival).


• Issuing supplier vouchers for accommodation and flights and following through to ensure written confirmation is received and printed for the file.


• Re-confirm all invoices raised by suppliers in regard to the client files and approving for the Accounts department to pay.


• Procure flight tickets from the respective airlines and forward the same to the concerned member of staff.


• Receive enquiries from overseas agents, local agents, direct overseas clients, direct resident clients, agent and press FAM trips.


• Procure entry tickets and requisition imprest as required for client files.


• Accurately input park ticket requirements in tour-plan and co-ordinate with reservations on park tickets.


• Briefing drivers prior to road safaris and on any other special arrangements.


• Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, excursions and all other queries travelers might have per-departure and during the safari for confirmed clients/ files, requesting for transport from the transport organizer in the reservations department.


• Relieving sales people when on leave when called upon/required to.


• Any other duties as may be directed.

Salary:  Kshs. 70,000 - 150,000 plus other generous company benefits

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