Key Responsibilities

Project Management Office

1. Support the definition of marketing projects (scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements, and milestones)


2. Ensure a pre-scope project plan is communicated to all project stakeholders together with their individual responsibilities.


3. Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored


4. Co-coordinating quality activities to meet quality objectives.


5. Managing project risks, issues, and change control, communicating the impact to the project


6. Conducting or contributing to post-implementation reviews and identifying any lessons learned.


7. Feeding carry-forward items back into the overall project plan

Business Intelligence

1. Provide expertise in understanding and using M-KOPA processes, products, and systems, and act as a resource in the interpretation and use of data generated and utilized by the organization.


2. Create OKRs and implement simple systems for performance measurements and growth.


3. Design granular dashboards using advanced excel techniques which identify bottleneck areas of the operational processes.


4. Use analysis to monitor end-to-end marketing processes to improve operational efficiency.

Queue/ Task Management

1. Ensuring timely deliverables between the agencies, partners, and M-KOPA.


2. Monitor the work/task queues closely to identify anomalies/blockers thus improving performance and delivery timelines.


3. Oversee Reporting on Initiatives/Change/Problem topics and SLA status


4. Overall Point of Contact for End-to-End marketing projects for M-KOPA

Process Control

1. Responsible for any mismatch or errors in marketing outputs


2. Managing and prioritization of tasks with partners, agencies, and in-house


3. Training on new processes/ improvements that feed into marketing strategies and/or projects


4. Auditing SOPs for branding and marketing on paper vs on-ground processes and improving on deficiencies in the end-to-end delivery of marketing outputs in the field.

Stakeholder Management

1. Ensure all communication with partners and stakeholders is seamless, clear, actionable, and transparent


2. Ensure clear feedback loops between M-KOPA and the different partners


3. Ensure proper action tracking, ownership, and closure of strategies to completion


4. Maintain a good working relationship between all parties


5. Simple, clear, and quick issue resolution between any and all stakeholders


6. Ensure a clear escalation matrix between different parties and adherence to this matrix


7. Lead and drive discussions, strategy meetings, and execution points with professionalism and respect to all key stakeholders


8. Display clear understanding and provide clear guidance regarding SLAs and contractual obligations between all M-KOPA key stakeholders and partners