Job Description

Urgent Vacant Position

A fast growing Micro Finance Institution is urgently seeking to fill in the positions outlined below

Position: Field Debt Collector

Reporting to: Debt Collector Manager

Other Relationships: Marketing, Credit, Customer Service, HR, Finance , Operations & IT

Job Description Summary: The debt collector will effectively manage the company’s Credit / Debit policy and minimize overdue debtor’s balances.

Roles and Responsibilities

• Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.


• Contact customers with balances and negotiate payment terms and schedules.


• Minimize objections for payment and suggest available customer-friendly payment options.


• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts


• Use the provided plat forms to keep detailed records regarding conversations with customers and outcomes.


• Offer clients several payment options and arrange for the prompt repayment of balances.


• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.


• Follow up all outstanding debts for customer accounts that have defaulted in liaison with operations manager and branch manager.


• Handle disputed issues and negotiate to bring payment within the agreed terms.

Minimum qualifications, experience & competencies required:

• 1-3 years collection experience preferred


• Excellent communication and negotiation skills


• Ability to positively connect with clients and encourage them to make payments toward debts owed


• Manage relationships with local authorities and Security Officers


• Plan and organize field collection drives across all branches.


• Time management skills


• Basic computer software skills and the ability to work within relevant data spreadsheets


• Ability to work well in a fast-paced environment


• Ability to reason and think quickly


• Strong attention to detail, goal oriented and a team player with a flexible approach.

Application:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job title in the subject field to info@granarycapital.com.

Deadline of application is 8th August 2020.

Only shortlisted candidates will be contacted.

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