Job Description

Career Management Centre is a Human Resources Management Consulting firm that provides outsourcing HR services both at a strategic and operational levels.

Our client, a Microfinance, seeks to recruit a Customer Service Officer to be based in Nairobi.

Monthly Gross Salary: Kes 35,000

Job Purpose: Maintain and retain customers, attract new ones through provision of quality after sales service. Grow our wallet share of existing customers through cross-selling.

Key Accountabilities

• Growth in deposits and achievement of branch sales targets and efficiency in service delivery.


• Good customer-bank Relationship and Management of attrition.


• Individual productivity on attainment of sales and service targets.


• Number of Referrals and targeted accounts converted.


• Customer satisfaction.


• Compliance with the bank’s operation requirements.


• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO).


• Obtain, verify and maintain proper identification of customers wishing to open accounts or make transactions whether directly or through proxy.


• Adhere to all the due diligence measures when establishing customer relationships as enshrined in the Bank’s


• AML, KYC & Bank’s Operations policies, procedures and guidelines.

Skills and Qualifications:

• University degree in business or any other related field from a recognized university/institution


• Must have worked in a bank for at least 2 years


• Customer Care and/or Sales and Marketing training


• Well versed in the various banking processes, products and KYC/AML compliance requirements


• Computer literacy is essential


• Proficiency in the computer applications and Orbit R core banking systems.

How to Apply

Qualified candidates to apply via email jobs@careermanagementcentre.com clearly indicating the position they are applying for on the email subject as “Customer Service Officer” by COB 8th November, 2021.

Due to the urgency, application will be reviewed on a rolling basis.

NB: Only short-listed candidates will be contacted.

Career Management Centre is a proud equal opportunity recruiter and does not discriminate the applicants on any basis.

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