Job Description

Job Title: Customer Service

Industry: FMCG

Location: Thika,

Gross Salary: Ksh 25,000 + Allowances

Our client, a miller company seeks to hire a Customer Service who will be tasked with formulating and implementing a customer Service function to achieve Customer loyalty and business growth profitability in accordance with the planned and agreed objectives.

Key Responsibilities

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in close consultation with Production Manager and QC


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Prepare product or service reports by collecting and analyzing customer information


• Make regular visits to customer premises and observe the stock balances, competitor activities, etc and do a report to management. The said report will include pictures of our products within the customer premises and daily logs of the visits made.


• Generate sales leads and advise the head of Sales on the same


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication with customers


• Provide accurate, valid, and complete information by using the right methods/tools


• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Resolve customer complaints via phone, email, mail, or social media


• Inform customers of deals and promotions.


• Execute all other assignments as will be directed by the MD

Key Skills & Qualifications

• Graduate in Business Studies or any Social Science. A strong background in Sales Background and data analysis and accurate interpretation would be a definite advantage.


• Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and PowerPoint.


• Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.


• Possession of professional marketing/sales or any social science qualification Good Communication,
  Sales negotiator


• Problem-solving and presentation skills crucial to overall objective achievement.

N/B – Male Candidates are encouraged to apply.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service –FMCG) to jobs@corporatestaffing.co.ke before 2nd November 2022.

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