Mobile Repair Technician Job Mobile Care Technologies

  • Published date: June 15, 2020
  • Category: Maintenance / Technician
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Title: Mobile Repair Technician


Location: Nairobi,


Job description


Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.


Responsibilities



  • Diagnose, troubleshoot and repair mobile phones and tablets

  • Provide recommendations for problem resolution

  • Works under pressure to meet repair time expectations

  • Maintains positive customer relationships and handles issues with professionalism and care

  • Explain complex technical issues to customers in a non-technical, simple to understand manner

  • Provide repair and replacement estimates to customers

  • Ensure that all repairs meet or exceed Mobilecare quality standards

  • Maintain a positive work environment

  • Answer phone calls with a professional, courteous and friendly demeanor

  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

  • Ensures that work areas are clean and that equipment, tools, and supplies are properly stored

  • Maintains a neat, clean and professional appearance and follows company dress code policy at all times

  • Implements device repair marketing strategies for the store


Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.


Qualifications



  • Outstanding customer service skills

  • Experience repairing mobile phones and tablets

  • Excellent technical, problem solving, and analytical skills

  • Exceptional organizational skills

  • Strong written and oral communication skills

  • Ability to work flexible hours, including weekends and holidays

  • Previous experience working at retail electronics store is an added advantage

  • Basic computer skills


How to apply


Successful candidates should send their Curriculum vitae and Application letter to careers@mobilecare.tech not later than 26th June 2020.  Please ensure to indicate job position on the subject of your application.

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Maintenance Executive Job Janta
    Jobs in Kenya

    Maintenance Executive Jobs, Latest Engineering Jobs, Janta Kenya Jobs, Job Purpose Necessary skill required in order to provide adequate maintenance for gearbox with agitators, pumps, fillers, seamers, conveyors, utilities like boiler,air compressor,...

    June 8, 2020

    Ksh Not mentioned


    Apply Now

  • Cyclotron Operators Job KUTRRH
    Jobs in Kenya

    Cyclotron Operators Jobs, Medical Jobs 2020, KUTRRH Jobs Position: Cyclotron Operators KUTRRH/IMIC/DCSCO/281 Positions: 2 Job description Kenyatta University Teaching, Referral & Research Hospital (KUTRRH) is in the process of establishing an Int...

    June 3, 2020

    Ksh Not mentioned


    Apply Now

  • Electronics Technician Job Janta
    Jobs in Kenya

    Electronics Technician Jobs, Engineering Jobs 2020, Janta Jobs, Job Description Our client, a supplier of laboratory equipments is looking to hire Electronics Technician  to join their dedicated team. Responsibilities Assemble, install, test, an...

    May 26, 2020

    Ksh Not mentioned


    Apply Now