Job Description

National Bank – A Subsidiary of KCB Group Plc

Position Title: Administration Manager – Debit Cards & ATMS

Job Ref No. HR/061/2022

1 Available Position

Division: Retail Banking

Location: Head Office

Reporting to: Manager, Transaction Cards & ATMs

Position Scope: The role holder will be responsible for issuing Debit Cards as budgeted and ensure the product is competitive, profitable and functioning as promised to the customer.

He/she will also be responsible for managing and maintaining ATM efficient operational processes.

Key Responsibilities:

• Drive debit card acquisition and marketing plans in line with the card business strategy.


• Optimally drive growth in new Debit card customer acquisition and usage.


• Engage third parties e.g. vendors, Visa etc and track product and process KPIs on a day to day basis.


• Define and plan Debit card product enhancements to promote issuance and usage.


• Engage key retailers and strategic partners to drive Debit card sales and utilization through their outlets.


• Manage Debit card sales presentations and training within and without the bank.


• Develop and agree on key KPIs for Debit cards, measure results against KPI and develop action plans to address shortfalls.


• Manage projects on the roll out of new Debit card products.


• Manage the performance of all ATMs to maximize on cash usage levels to increase income generation.


• Monitor reconciliation of ATM accounts to reduce operational risks and increase profitability.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in business related field.


• Master’s degree will be an added advantage.


• Five (5) years’ experience in Banking.


• At least three (3) years’ experience in Card Business of a commercial bank at a managerial level.


• Excellent communication skills.


• Demonstrate hands-on experience on card product development.


• Strong background in product development and roll out, partner relations and change management.


• Comprehension of the Card’s Regulations from a local and international standpoint.


• Excellent in stakeholder Management.


• Good in report writing and ability to develop reports.


• Effective understanding of client requirements and managing the same.


• Ability to make effective strategic and business decisions based on sound financial business principles.


• Excellent problem-solving skills, organizational and interpersonal skills.


• Resilience –is able to withstand strategic and operational challenges and maintain momentum.

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

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