Job Description

National Bank – A Subsidiary of KCB Group Plc

Position Title: Manager, Money Transfer Services

Job Ref No. HR/062/2022

1 Available Position

Division: Retail Banking

Location: Head Office

Reporting to: Head Channels & Partnerships

Position Scope: The role holder will be responsible for ensuring there is a link to branches to create new outlets/terminals for Money Transfer Services.

Key Responsibilities:

• Develop processes for Money transfer service sales activations and marketing plans targeting specific MTS merchants for joint marketing and promotions and marketing department.


• Define and plan Money transfer services enhancements to promote uptake.


• Ensure revenue collected on all Money transfer services avenues.


• Review all Money transfer service contracts to align with our objective.


• Ensure visible signage in the entire branch network.


• Liaise with the branch to have dedicated and manned cubicles for Money transfer service.


• Ensure that branches have active user/passwords access through ICT support.


• Organize for user training on Money transfer services.


• Ensure settlements are done promptly by the Backoffice team.


• Ensure reconciliation on Money transfer systems and feedback to branches


• Ensure steady/timely communication from merchants to the branches.


• Provide monthly performance revenue reports to branches.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in business related field.


• Master’s degree will be an added advantage.


• Five (5) years’ experience in Banking.


• At least (two) 2 years’ experience in Branch Operations of a commercial bank at a managerial level.


• Strong background in product development and roll out, partner relations and change management.


• Good understanding of the Money Transfer regulations from a local and international standpoint.


• Good understanding of Banking laws and regulations.


• Excellent in budgeting and planning.


• Governance – knowledge and ability to ensure good governance practices in the assigned Department.


• Analytical – highly analytical and ability to challenge status quo based on quantitative facts and impacts.


• Excellent communication skills.


• Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.


• Decision making – ability to make strategic decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation and advise departments on major financial implications and critical decisions required


• Professionalism – maintains a professional approach based on ethics and NBK values


• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk.


• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation.

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

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