Job Description

National Bank – A Subsidiary of KCB Group Plc.

Position Title: Senior ICT Change Manager

1 Available Position

Job Ref No.HR/052/2021

Division: ICT

Location: Head Office

Reporting to: Head ICT Service Delivery

Position Scope: The overall responsibility of the role holder will be to provide direction and ensure that standardised methodologies and procedures are used for efficient management of change.

He /She will in addition develop and adopt best practice change management frameworks and guidelines for the unit.

Key Responsibilities:

• To be responsible for best practices in change management and ensure that appropriate governance and controls are in place by managing and periodically reviewing change management policies and guidelines.


• Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress


• To provide guidance, facilitate approval or rejection of changes in the ICT environment


• Responsible for preparation of forecasts and evaluation of the actual impact of changes


• Act as the ICT liaison for respective project teams and functional managers involved in various ICT related projects and changes


• To evaluate and ensure readiness for change and be responsible for implementing or rejecting a change assignment


• Provide support and management of necessary communication activities related to the changes within department and stakeholders


• Develop, set and enforce quality assurance standards in all system change development initiatives.


• Research on latest technologies and best practice to support continuous improvements in systems’ and applications’ quality and efficiency


• Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank;


• Responsible for developing and issuing periodical change management Key Performance Indicators (KPI) reports.


• To support in developing, reviewing and maintaining ICT quality management policies and processes that drive improvements in performance and customer satisfaction.


• To deliver effective testing outcomes against the pressures of time, cost and quality.


• To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices .


• To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards.


• Provide leadership and capacity building of the team assigned within Change Management.


• To develop and maintain standard operational procedures for the change management unit.


• To keep up with new technologies and proactively drive innovation with new ideas available.


• Ensure adherence of the Bank policies, procedures, guidelines and regulations

Qualifications, Experience, Skills & Personal Attributes:

• Bachelor’s degree in ICT, Computer Science or related field from a recognized University.


• ITIL Certification is an added advantage


• Project management certifications e.g. Prince 2, PMP is an added advantage


• Exposure to Project Management


• Five (5) years’ progressive experience in IT field within the financial Sector with three (3) in a change environment at a management level


• Advanced level of knowledge and experience in change management;


• Leadership & team management skills


• Excellent analytical & problem solving skills


• Good communication (oral, written and presentation) skills

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 12th November 2021.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

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