Nevada Palace Hotel Guest Relations Officer Jobs Kenya
- Published date: March 11, 2021
- Category: Hospitality & Hotel
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Guest Relations Officer Job, Current Hotel Jobs,
Nevada Palace Hotel is a modern high-end hotel situated at the heart of Meru Country, Mt. Kenya region that graces the famous Mount Kenya. It is strategically located near Meru CBD, Meru Stadium and Meru National Park. With a capacity of 116 executive rooms, mature gardens, restaurant and a bar.
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
Responsibilities:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Ensure compliance with health and quality standards
Requirements:
- Degree or diploma in hospitality management
- Minimum 2 years’ experience in a similar role
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
How to Apply:
Interested and qualified applicants can submit their application (updated CV, and a photo size passport) via email to: hrm@nevadapalacehotel.co.ke before 30th March 2021.
Please indicate the position applied for on the email subject line.
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