NGOs Board Customer Care Assistant Kenya Jobs

  • Published date: March 11, 2021
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Senior Customer Care Assistant Job, Customer Service Jobs 2021


Job Title: Senior Customer Care Assistant


Grade: NGOB 7


Location / Work Station: Nairobi


Reports to: Principal Communications Officer


Direct Reports: Customer Care Assistant


Job Description


The role is responsible for Providing efficient telephone communication services


Responsibilities


I. Managerial / Supervisory Responsibilities


Supervise and guide junior staff;


II. Operational Responsibilities / Tasks


1. Maintain calls register;


2. Answer and direct telephone calls;


3. Update the institutional telephone directory;


4. Attend to physically challenged visitors and staff;


5. Verify telephone bills before payments;


6. Report promptly any switchboard defects to the supervisor;


7. Direct and guide visitors;


8. liaise with telephone service providers;


9. Provide good customer care service;


10.Collect customer information, analyze customer needs and give recommendations to the management.


Qualifications


Academic qualifications


1. A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;


2. Minimum KCSE C- (minus) or its equivalent


3. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;


4. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;


5. Telephone Occupational Test II from a recognized institution or its equivalent;


6. Certificate in Supervisory Skills Development Course lasting not less than two (2) weeks from a recognized institution or its equivalent;


How to apply


Click hereto apply

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