NOC Shift Engineer at Equity Bank Kenya

  • Published date: July 9, 2024
  • Category: Engineering
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


Job Purpose:  


The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network & systems for stability to maintain 24x7 operations and resolve service impacts as they occur. 


Job Responsibilities/ Accountabilities: 



  • Pro-active monitoring of the entire IT Infrastructure and applications systems.

  • Performance monitoring, diagnose, and resolve performance issues.

  • Applying software and hardware monitoring tools to detect and action faults & warnings

  • First Line resolution as per the SLA’s.

  • Follow up to confirm service availability and stability after resolution.

  • Logging tickets in the ticketing system take ownership and follow up to closure.

  • Log calls to service Providers on the various faults captured on proactive monitoring.

  • Updating Ticketing tool with relevant professional information during and after fault resolution.

  • Resolution of tickets assigned and closure within the working shifts.

  • Provision of the incident report with ticket closure.

  • Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation

  • Daily/shift reports as per shift responsibility.

  • Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility. 


Qualifications


Essential Knowledge 



  • Use of network monitoring tools.

  • Proficiency in networking principles; TCP/IP, OSI and IP Addressing.

  • Experience in handling computer networks, wide area networks, Oracle and IBM systems, data centres, telecommunications networks and tape library solutions.

  • LAN and WAN troubleshooting skills and a solid understanding of network security.

  • Can configure switches and routers remotely.

  • Able to develop provisioning scripts (e.g. PERL) and can validate and troubleshoot new provisioning scripts.

  • Prior experience working with Service and Incident Management applications such as Remedy, Smarts, Voyence, Spectrum, Siebel, Clarity, HP Service Management, Solarwinds and Clarify and other like OSS/BSS applications.

  • Understanding of NMS, Ticketing and Databases Tools.

  • Strong network diagnostic skills.

  • Proficiency in MS Office. 


Key Critical Competencies 



  • Putting customers/business first; must have a passion for serving others.

  • Good and clear oral & written communication skills.

  • People skills.

  • Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.

  • Good problem solving capabilities.

  • Ability to work with minimum or no supervision.

  • Forecasting, planning and thinking ahead.

  • Understanding information in different formats such as pictorial, verbal and print representations.

  • Performing through people.

  • Operating under pressure and tight deadlines & schedules.

  • Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.

  • Making a personal difference.

  • Strong analytical skills and able to collate and interpret data from various sources.

  • Able to manage relationships between several services providers contracted to provide services to ICT.

  • Capable of multi-tasking, good time management and prioritization of workload. 


Requirements: 



  • Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equivalent with a minimum of 1 years’ NOC experience.

  • Knowledge of Technical, IT, NOC systems and procedures

  • Experience in the Banking hardware and software.

  • Ability to solve different network problems including those that cannot be resolved using typical methods.

  • ITSM (ITIL) Certificate / Trainings.

  • Vendor Trainings.

  • Linux or windows system administration is an added advantage.

  • Network support and Training like CCNA

  • Experience in NOC-added advantage 



 

Method of Application


Interested and qualified? Go to Equity Bank Kenya on equitybank.taleo.net to apply

 

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