Job Description

Nyayo Tea Zones ICT Support Help Desk Officers Jobs vacancy in Kenya 2019 

Career Employment  ICT Support Help Desk Officers Nairobi Kenya Feb 2019 

Nyayo Tea Zones Development Corporation (NTZDC) is a State Corporation in the Ministry of Agriculture, Livestock, Fisheries and Irrigation, whose overall mandate is the promotion of forest conservation through the creation of buffer zones of tea along the gazetted forests to check against human encroachment.

The Corporation’s operations are spread over nineteen (19) zones and two factories across Kenya, in the East and West of Rift Valley. The Corporation’s major activities are in tea growing, tea factory operations and local sales distribution of value added teas.

The corporation seeks to recruit qualified and competent staff to fill the following position:

ICT Support Help Desk Officers

Overall Responsibility:

• Installation and configuration of servers, end user computers, peripheral equipment and software within established standards and guidelines.


• Ensuring uptime and availability ICT systems.


• Trouble-shooting and issue resolution of technical problems with network equipment and operating systems.


• Preventive maintenance on hardware equipment and update of software


• Update and keep record of incident logs and escalation to the relevant ICT staff


• Safety of accountable documents/ equipment


• Ensuring timely availability of information


• Customer satisfaction

Key Tasks:

• Capture and update of ICT asset register


• Daily capture of issues raised and resolution procedure


• Preparing information as per approved procedures


• Generating accurate, complete and timely reports as and when required.


• Performing any other duty as may be assigned from time to time

Qualifications & Competencies

• Must be a holder of a minimum qualification of KCSE C(plain)


• Must have a Diploma in Information Technology from a recognized institution.


• Familiarity with Microsoft Dynamics Office 365, Windows Server 2012, 2016 and Windows 8 and 10


• Must have a minimum of 2 years of relevant experience.

General Requirements:

All candidates must meet the requirements of Chapter Six of the Constitution of Kenya on leadership and integrity, and obtain the appropriate certification from the:

1. Ethics and Anti-Corruption Commission


2. Kenya Revenue Authority (KRA)


3. Directorate of Criminal Investigations


4. Higher Education Loan Board (HELB)


5. Credit Reference Bureau (CRB)

Interested qualified candidates should submit their applications enclosing a detailed Curriculum Vitae, day time telephone contacts, current gross salary, names and contacts of three referees, copies of relevant professional and academic certificates and testimonials.

Applicants should indicate the position applied for at the top of the envelop to be received before 26th February 2019 and addressed to the:

Managing Director
Nyayo Tea Zones Dev. Corp.
P.O Box 48552 – 00100
Nairobi

Nyayo Tea Zones Development Corporation is an Equal Opportunity Employer.

Women and persons with disabilities are encouraged to apply.

Only shortlisted candidates will be contacted.

Canvassing of any form will lead to automatic disqualification.

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