Job Description

Head of Technical Services Job, Latest Engineering Jobs,

Reporting to the managing Director,

Salary scale 13-14,

Job Purpose (Role)

To oversee the Company’s Technical operations for water, ensure that the technical assets of the Company are acquired, maintained and operated according to standard and specifications stipulated by the Service Agreement.

Key Responsibilities

• Provide strategic and technical leadership in the Technical Department to ensure provision of high quality services to customers.


• Support engineers in ensuring quality and timely responses to requests, in compliance with standards and procedures.


• Steer the development of departmental policies, procedures and actions plans in line with the Company mission and objectives.


• Ensure that water infrastructure is operated and maintained to the required standards.


• Advise the Company on the acquisition of capital assets and on all technical matters.


• Provide technical expertise and advise in the acquisition of contractors and consultants for major works.


• Provide overall supervision of major works


• Participate in setting performance targets for technical staff in the Company.


• Oversee the planning and coordination of quality, maintenance and engineering (capacity works) related issues.


• Ensure high quality portable water to customers.


• Develop and monitor implementation of strategies for effective and efficient operations and maintenance in extraction, treatment, distribution of water and disposal of wastewater


• Ensure sufficient availability of water chemicals, reagents and O&M materials;


• Develop a structured network expansion plan for the regions based on conducted surveys and make recommendations.


• Attend to major customer complaints on technical issues


• Develop and implement strategies to ensure compliance to water and wastewater quality tests;


• Ensure compliance to safety standards in the technical department;


• Develop and establish water loss/Non Revenue Water is within acceptable limits

Competencies and Critical Success Factors

Working with Others

• Team working: Recognizes and develops opportunities for team working at cross organizational level, driving improvements to the teams’ outputs/service and developing colleagues within the teams


• Customer Focus: Anticipates the needs of customers, seeking evidence of demand from the market(s) and from stakeholders. Seeks out and manages long-term relationships with stakeholders, develops strategic initiatives to ensure the delivery of a quality and valued service.


• Communicating and influencing: Communicates and negotiates effectively with a range of stakeholders on complex matters, which have future implications for the success of the organization. Alert to internal and external dynamics of the organization. Incorporates wider political factors into influencing strategy

Delivering Results

• Making informed decisions: Identifies areas for development by reviewing current trends and data. Develops products, policy and strategy for the future. outputs/service and developing colleagues within the teams


• Organization Delivery: Adopts a long-term view and plans resources accordingly. Develops local strategy in support of the Strategic Plan and develops resourcing models to underpin implementation


• Adaptability: Instigates and leads programmes of change, working in close collaboration with colleagues. Identifies resource implications of strategic developments and manages them accordingly

Focusing on the Future

• Entrepreneurship and Commercial Focus: Keeps up to date with the factors influencing the commercial context of the organization and actively seeks out opportunities for income generation, commercial exploitation, and to ensure the organisation retains a competitive edge within the sector


• Creativity and Innovation: Develops and implements new concepts, models, approaches to practice and products that have a significant impact on the longer-term success of the organisation. Drives strategic thinking.


• Leading and Coaching: Takes responsibility for strategic developments sets standards and direction. Takes responsibility for developing talent and succession planning.

Communication /Contacts

Internal Contacts

• The Managing Director for instructions and guidance.


• Other Heads of Departments


• With departmental support staff by allocating duties and responsibilities to them and supervising their work performance

External Contacts

• Government Agencies on water technical regulations and related issues


• Other organizations, groups and individuals on areas of interest


• With any other authorized officials from time to time


• Water Customers

Job Specification

Academic/Professional Qualifications/ Experience

• A Degree in Civil Engineering, Operational Geology, hydrology, Water Resource Management, Environmental Management, Water Resource Engineering, Geo-informatics or equivalent from a recognized university


• Master’s degree in the relevant field is an added advantage


• At least four weeks management course


• A Registered Engineer


• Member of a professional body and in good standing


• Eight (8) years relevant working experience with at least three (3) years in a Senior Management position

How To Apply

Interested candidates are required to submit their CV, application letter, copies of academic and professional certificates and chapter six documents in hard copy, indicating the reference number on the envelop on or before 14th April 2021 by 5.00pm. to;

Managing Director

Nzoia Water Services Company Ltd

P.O. Box 1010- 50205

Webuye

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