Department:     Corporate Support Services

Division:           Information and Communication Technology

Work Station:  Nairobi

Job Summary:

The Job holder will be responsible for day to day operations, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems, Data  LAN/WAN communications and Data Centre Facilities located within KRA Data Centres to ensure 24/7 availability of data centre services.

Key Responsibilities: 

• Automates the organization wide service-monitoring infrastructure that monitors real time events on servers, networks, applications and databases.


• Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.


• Sets the monitored components in the monitoring tool


• Performs root cause analysis of problem management with other ICT sections.


• Maintains and updates the quality of scripts used to monitor thresholds and alerts.


• Develops alerts and its escalation procedures based on SLA’s provided by ICT.


• Carries out daily proactive monitoring of all components of KRA Data Centre  Systems


• Provision of first line level of technical support to KRA Data Centre Infrastructure and associated accessories.


• Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

Academic and Professional Qualifications    

Bachelor’s degree in Computer Engineering, Electrical, Electronic, Mechatronic or Mechanical Engineering, Telecommunications or any other IT related field.

The following Certifications is required:

• CCNA or


• MCSE, A+, N+

Relevant Work Experience/ Technical Skills Required         

• The post holder should have minimum of one (1) year progressive technical experience in a busy IT Data centre environment.


• Demonstrated technical competence in data center facilities, equipment cooling, power, and data communications fundamentals


• Experience in managing data center infrastructure (Network support, cabling, basic server application support, system backups) set-up, configurations, deployment and support.

Key Competencies     

• Excellent listening and communication skills


• Ability to interact confidently with users to establish what the problem is and explain the solution


• Be proactive with good analytical and problem solving skills


• Ability to pay attention to details


• Ability to prioritize competing work commitments and deliver on time


• Passion for innovation and creativity


• High levels of integrity