Job Description

Position: Operations Analyst

Location: Nairobi

Responsibilities

Great customer service skills, excellent communicator, good understanding of the shipping industry, eCommerce, sales and marketing and computer savvy.

• Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.


• Ensure real time status updates of all client requests across all service areas


• Able to market the company to include attending events to promote the company


• Work with sales/marketing staff to convert prospects into actual and satisfied users.


• Provide an exceptional customer experience to all clients – online, over the phone and in person


• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages


• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met


• Ability to examine online stores and successfully complete purchase requests


• Familiarity with the operations in the shipping industry, to include but not limited to, pick ups, drop offs, Bill of Laden, Commercial Invoice, etc


• Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.


• Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.


• Excellent customer service and able to professionally interact with customers in person and over the phone


• Able to quickly learn new programs and processes

Qualifications

• Bachelor’s degree in business, marketing, economics or related field.


• Experience andcommitment to excellent customer service.


• Excellent written and verbal communication skills.


• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.


• Experience using computers for a variety of tasks.


• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.


• Able to work with little to no supervision

How to apply

Interested applicants should send their CV, other supporting documents and 3 referees to careers@aquantuo.com

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