Operations Assistant at Kilimall

  • Published date: November 29, 2019
  • Category: Administrative & Office
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

  • Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.

  • Strategizing and monitoring daily activities of customer service operation.

  • Assisting customer service staff with duties where required.

  • Training staff in areas of customer service and company policies.

  • Managing cashier coverage and customer flow to ensure proficient customer service.

  • Monitoring and authenticating returns, exchanges and voids.

  • Investigating and solving customer service complaints.

  • Assisting with development and implementation of service policies and explaining these to staff and customers.

  • Maintaining documentation pertaining to customer service department activities.

  • Performing additional duties where needed.


Required skills and Competencies

  • Minimum of a Bachelor’s degree in any related course

  • Over 2 years work experience in similar position.

  • Proficient knowledge of customer service, and standard office practices and procedures.

  • Proficient computer skills.

  • Proficient standard office equipment skills.

  • Outstanding communication skills, both written and verbal.

  • Strong people skills.

  • Excellent phone etiquette.

  • Outstanding organizational skills.

  • Available to work shifts.


How to Apply

Are you interested in this position and do you meet the minimum requirements?

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com

Due to the high volume of applications received only shortlisted candidates will be contacted.

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