Job Description

Job Title: Operations Manager

Reports to: General Manager

Based at: NBO

Job Purpose: Responsible for ensuring the day-to-day supervision and provision of effective service solutions to our clients.

Responsible for overseeing the day-to-day departmental performance and compliance of your team.

Key Tasks & Responsibilities:

• Managing a team of staff, to ensure that both departmental and individual pre-defined targets are achieved, processes are followed, and high-quality standards of service are maintained.


• Providing assistance and advice to the staff to ensure that relevant and targets and processing is made in a timely and accurate manner.


• Ensuring that your team work within company guidelines regarding processing time and procedures as defined


• Providing operational support to the team to ensure the smooth flow of cargo from origin to end point.


• Managing the acceptance of cargo in line with carrier’s requirements and load ability as directed.


• Offering guidance and assistance to the team to ensure the Optimization and space utilization on carrier’s aircraft.


• Build and maintain strong relationships with our suppliers, carriers, GHA’s, and service partners,


• Ensure that the department updates all records correctly.


• All data is captured correctly.


• Manage the auditable process flow of documentation, internally and externally, as appropriate, ensuring that it is produced to time and handed over to the relevant parties.


• Through knowledge of traffic trends, identify potential underutilized capacity, bottlenecks and service level issues.


• Analysis of relevant data to monitor accurately internal and external supplier and carrier performance levels.


• Assist with product and business development by gathering data on traffic profile and service level requirements,


• Ensuring departmental operational coverage in conjunction with the Station Manager to ensure the seamless transition of work functions.


• Setup and ensure operational compliance in line with customers’ expectations


• Ensure staff are trained and proficient to fore fill customers services

Key Dimensions / Scope:

• Supervision & Management of the day-to-day activity.


• Interface with customers, suppliers, external authorities, staff and management.

Personal Profile:

• The ability to work with, understand, motivate, and communicate with individuals and groups.


• Proven Operational Management Experience


• Technical proficiency in methods, processes, procedures, and techniques.


• Demonstrate the ability to retain, motivate, coach and develop team members for high performance


• Ability to handle many tasks accurately and efficiently.

How to Apply

Applications should be emailed to: nancy.akoth@datacair.com no later than Wednesday 23rd November 2022

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