Job Description

Telemarketing Representative Job, Sales & Marketing Jobs Kenya 2021,

Telemarketing Representative Job Vacancy-10 Positions

We are looking for an enthusiastic Telemarketing Representatives who will be generating sales either by cold calling or answering requests in a fast-paced environment. They will be responsible for influencing existing or potential customers to buy Optiven products.

Job Summary:

The successful Telemarketing Representatives must be friendly and persuasive. They will be required to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidates will also be patient and cool-tempered to deal with aggressiveness and complaints.

Their key goal will be to promote business growth by expanding the company’s clientele.

Responsibilities:

• Making telephone callsto a list of current or potential customers to sell products or solicit leads


• Proposing products to prospective clients and describing their quality and benefits in a detailed and persuasive manner


• Use scripts to provide information about product’s features, prices etc. and present their benefits


• Answer telephone calls from potential customers who have been solicited through advertisements


• Ask pertinent questions to understand the customer’s requirements


• Obtain customer information such as name, address, and payment method, and also enter reservations into database


• Record the customer’s personal information and enquiries accurately in a computer system.ie CRM


• Deal with complaints or doubts to safeguard the company’s reputation


• Schedule appointments for property advisors to meet with prospective customers or for customers to go for site visits in our projects


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and record useful information

Qualifications

• Diploma or certificate in Telesales, Customer service or related course


• 2-5 years’ experience as a telemarketer or similar sales/customer service role


• Prior experience working in a customer care center or a call center will be a plus


• Proven track record of successfully meeting sales quotas preferably over the phone


• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems


• Aggressiveness and desire to build sales


• Excellent communication and presentation skills


• Proficient in English


• Skilled in negotiation and dealing with complaints


• Persistent and results-oriented


• Patient and able to handle customer rejection


• Professionalism


• High levels of integrity

How to Apply

If you believe you have high performance culture, positive mental attitude and are self-driven, then apply using the following link; https://optivenjobapi.optiven.co.ke/optivenJobAPI/public/ on or before 31^st July 2021.

NB: We do not charge for job applications and interviews. Canvassing will lead to automatic disqualification.

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