Responsibilities

• Work with business and IT leadership to set and communicate vision for assigned products


• Represent stakeholders for vision, goals, and desired outcomes


• Manage Salesforce and assigned systems’ product roadmaps in partnership with IT Leadership, Stakeholders, and IT Strategy Council.


• Focus on ROI, to ensure enhancements undertaken offer the highest business value and align to priorities as established by the IT Strategy Council


• Work with business units to ensure they are ready to engage, have committed resources, and are aligned with IT on design before development begins


• Act as a super user for current PATH configurations, workflows, and templates


• Contribute to the technical roadmap as defined by the Data & Applications Manager and technical staff, making configuration and ecosystem recommendations


• Own system configuration and user setup as needed


• Deliver user training


• Keep abreast of Salesforce and assigned products’ application roadmaps, new features, and licensing structure


• Assist business unit stakeholders with framing requests and defining requirements using a variety of methods such as interviews, workshops, surveys, business process modeling, user stories, use-cases, business and workflow analysis, functional specifications, and system design specifications

Required Experience

• Bachelor’s degree in related field or equivalent industry experience required


• A minimum of 3 years of experience working with Salesforce and Salesforce App Exchange solutions


• A minimum of 3 years of experience deploying solutions for business problems in an agile environment


• A minimum of 3 years of experience with business and systems analysis


• Problem-solving and critical thinking skills, with the ability to clearly articulate complex ideas


• Experience driving the end-to-end lifecycle, from conception to launch as well as post-launch support


• Track record of streamlining systems and processes


• Process analysis and modeling skills, lean process improvement preferred


• Willingness to adapt to and take on new opportunities as they arise


• Must have legal authorization to work in Kenya