Reporting To: Head, Digital Technology & Delivery

Overall Job Purpose

The Project Manager will be responsible for the delivery of all projects within the group, including new system implementations, existing systems upgrades and modifications.

Principle Accountabilities

• Define project scope, deliverables, roles and responsibilities in collaboration with stakeholders and business partners.


• Use of project management approach – Waterfall, Agile or Hybrid – based on the project type and complexity.


• Escalation of all risks and issues that require management guidance and decisions through the appointed line manager.


• Planning and Execution – defines in collaboration with the project team the delivery work packages and ensures delivery by the respective teams within the set timelines.


• Periodic communication with all stakeholders based on the project communication plan defined for both internal and external stakeholders.


• Ability to work with minimal supervision.


• Provide process improvement recommendations based on best practices and industry standards.


• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.


• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.

Minimum Qualifications, Knowledge and Experience

• Must have 4+ years’ experience in managing technical, digital and commercial projects in the financial services industry include Fintechs.


• Must have demonstrated success managing software projects in financial services. Hands-on knowledge of two or more of the following: digital platforms, Core Banking Systems, CRM systems, Credit Risk Management Systems.


• Candidates must have very strong skills across digital platforms, emerging technologies and software development life cycle but must also have experience planning and implementing.


• Must have PMP or Prince2(Foundation & Practitioner) certification.

Key Competencies and Skills

• Inspire trust within (project teams and business groups) and outside (vendors and consultants) the organization and demonstrates personal integrity and trustworthiness.


• Entrepreneurial and commercially minded, highly creative, and able to innovate quickly.


• Take a persuasive stand on difficult issues and on behalf of projects’ stakeholders.


• Have an innovative mind-set and fresh perspective to the design and development of new and existing business models to support clients in achieving break-through results.


• Excellent multi-tasking skills with a positive, can-do attitude and an approach of “no job is too small or big”.


• Excellent verbal and written communication and presentation skills.


• Deep understanding Project management methodologies and experience using supporting software tools & techniques.


• Experience managing technical teams preferably using agile methodologies